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Business Analyst

Rede Consulting is looking for a motivated Business Analyst with experience gathering process requirements, process mapping, and training end users to join our expanding ServiceNow Business Process practice. Why we think this position is great: To start, you’ll be surrounded by smart, innovative, caring people — invested in our customers and the community. This position is a unique opportunity for someone with high-energy and a desire to develop their consulting skills and technical knowledge in an entrepreneurial, fast paced, collaborative and fun environment.

Primary Responsibilities:

  • Work closely with and support our Business Process Consultants during client workshops and throughout ServiceNow Implementations

  • Capture business requirements, develop process flow diagrams, and document business cases

  • Partner with Rede’s technical consultants and project teams to write and review user stories

  • Prepare training materials, and lead client fulfiller training sessions


  • Experience with ServiceNow implementations, or other cloud services platform implementation, for at least 2 years

  • At least 4 years of experience in a Business Analyst, or similar, role working with customers, documenting and gathering requirements, and developing test scripts and training material for technology deployments.

  • Ability to communicate effectively and to impart complex technical ideas in user-friendly language

  • Strong written and verbal communication skills; excellent note-taking.

  • Bi-lingual exposure to Japanese language will be a big plus

Extra Awesome:

  • Experience supporting ServiceNow transformations involving CSM,HRSD, ITAM, and/or ITSM modules,

  • Experience working within an Agile framework, experience with writing user stories, and creating use case test scripts.

Connect with our Hiring Team by sending your updated resume at :
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