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ServiceNow Architect / Remote

This position of ServiceNow Architect is responsible for applying innovative technical solutions to business processes, maintaining applications, consulting with business analysts and/or project managers to develop technical solutions, developing design and functional specifications, performing pre-implementation training, and providing post-implementation support.

Role Responsibilities

  • Customer-facing technical consulting experience with ServiceNow

  • ServiceNow platform development

  • Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow

  • End-to-End development and complex workflows

  • Applies innovative technical solutions to business and the application processes

  • Defines and documents procedures for processes and workflows

  • Works on multiple projects as a project team member, occasionally as a project leader

  • Responsible for troubleshooting problems as reported by users

  • Supports Web access and electronic messaging services and maintains a secure systems environment

  • Communicates effectively with management and other members of the project

  • Integration of disparate systems using SOAP and REST APIs

  • Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration

  • Creation of Web Service for data integration

  • Additional duties as assigned and defined by management

Basic Required Qualifications

  • 5+ years ServiceNow development experience and 3+ years Solution Architect Role

  • Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management, and Asset Management)

  • ServiceNow certifications (Administrator is a must-have, Developer or Implementation Specialist are preferred)

Highly Preferred Skills

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field or 4-6 years equivalent work experience

  • Development experience in following areas: Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryptions Plugin, Notification, Reporting, Discovery (a plus), Integration, SSO, MID Server, LDAP

  • Extensive knowledge of two or more Front End Technologies: HTML, JSTL, DHTML, JavaScript and CSS, XML, XSL, XSLT

  • Works effectively in a team-oriented, collaborative environment

  • Strong interpersonal and oral communication skills

  • High level of expertise in multiple system environments

  • Proven problem-solving abilities and strong attention to detail and quality work output

  • Domain Separation Experience

Desired Skills and Experience

  • Business Process, Consulting, CSS, DHTML, JavaScript, Job Descriptions, JSTL, Training, XML, XSL, XSLT, designed, Ability to work creatively, technical solutions, Functional Specification, maintaining the application

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