ServiceNow Solutions Architect ITSM CSM
Remote - India
Rede Consulting is delivering solutions that revolutionize the world of Enterprise using the ServiceNow platform. We are a leading ServiceNow technology strategy, design, and enterprise operations partner to public and private sector clients. We work with some of the world’s biggest brands in Telecom, Healthcare, IT Consulting, Automation, Defence, Government, etc, and help them to bridge the gap between what customers expect and what their technology can deliver.
Proven consulting experience as a key technical resource leading the development and delivery of ServiceNow ITSM solutions in client environments
Experience with ServiceNow for custom application design and development.
Create and execute development plans as appropriate to meet changing needs and requirements
Knowledge of ITIL, minimum Foundation level, ideally higher
Proven experience with key technologies relevant to the ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.
Customize ITSM ServiceNow applications
Experience with implementing integrations with ServiceNow ITSM Discovery and Core
Creation of script-based Assignment and Approval rules, custom-related lists, Access Control list, UI Policy, and client script.
Knowledge of ITIL V3 processes and hands-on with ITIL process implementation.
Conduct requirements gathering workshops
Help integration team in planning and packaging the ServiceNow integration solution
Conduct ITSM Requirements Analysis sessions and customer workshop
Troubleshoot and support ServiceNow-based applications and systems
Draft use cases and functional requirements, proposals, and SOW documents for solutions
Reviewing and providing guidance on functional requirements documentation
May provide technical assistance in a pre-sales capacity
Design custom or product-based solutions based on ServiceNow applications
Expected Expertise or skills...
Experience with ServiceNow ITSM products (strongly preferred).
Demonstrated Enterprise Architecture skills, especially in Enterprise System Management and IT Service Management space including the ability to socialize ideas, make recommendations and gather team consensus to move projects forward.
10+ years of experience in IT infrastructure and application development space.
5+ years of client-facing consulting experience.
5+ years of leadership-level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow (or BMC Remedy, etc.)
Passion for engineering science and technology. Applying principles and techniques to the design implementation of customer solutions.
Collaboration with customers - Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
University degree or college diploma in Computer Science, Technology, Software Development, Business Information Sciences, or other degree/diploma related to software programming or coding, or equivalent experience
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