The 5 most effective tips to help you manage the speed, quality & cost in implementing ServiceNow HR Case Implementation
Perfect ServiceNow HRIS Implementation: The Five Golden Rules
Rule#1: Make sure your HRIS people are ready!
Organizations often fail to realize the importance of staff training for a project to succeed and deliver the desired results. Unfortunately, this is why staff training typically starts when the project is almost complete. Not to mention, not everyone within the team is trained, and just a few individuals are focused. Others are expected to learn on the job. A majority of HRIS implementations, therefore, have zero input from the actual team in designing the implementation. So, the quality has already been compromised!
Training the team before the design round will mean the implementation is truly designed to solve the organization's challenges – and will not end up creating more significant challenges such as user acceptance issues.
Sound familiar?
So, before you begin implementation, make sure your HRIS people are ready!
Rule#2: Nominate a project manager
Most organizations rely on external professional HRIS implementation teams for overall project management, assuming the people in their organization do not have sufficient knowledge of the ServiceNow platform. They often ignore the fact that the people in the organization know what even the most successful ServiceNow implementation service provider would not know. Your people know your organization. The external implementation team can only do the guessing. So the experts at Rede agree that organizations should always nominate a project manager from within their own organization to ensure project success.
Rule#3: Don’t let the project get stuck in limbo by ensuring timely approvals
The biggest reason behind implementation delays and budget increases is the absence of timely approvals. By controlling approval delays, organizations can supercharge their HRIS implementation. To achieve this, it's essential that you involve all the stakeholders before the project starts and ensure complete visibility, so there are no reasons for a delay in the approval.
Rule#4: Start preparing knowledge articles from Day 01
It would be best to have all the knowledge articles ready before pressing the live button. So it's imperative that you start working on the knowledge articles early in the implementation process, so by the time you are ready to go live, you don't have to wait extra days for those missing knowledge articles.
Rule#5: Limit initial integrations to ensure efficiency
An inexperienced HRIS implementation team would spend an unnecessary amount of time focusing on too many initial integrations with other systems. As a result, wasted valuable resources and stretched completion timelines. Therefore, Rede recommends that you limit such integrations, so resources remain focused on the main task.