The Three Stages of Chat-bot Maturity
- Rede Consulting
- Aug 10, 2022
- 1 min read
Transaction-al
Understands natural language to provide answers to questions posed
Personalized
Presents user-specific responses by connecting to enterprise systems and clarifies user intent using menus or simple questions
Transactional
Guides the user through a series of steps to complete a task (can also be conversational) and can integrate customer data
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