Search
  • RedeConsulting

The Three Stages of Chat-bot Maturity

Transaction-al

Understands natural language to provide answers to questions posed

Personalized

Presents user-specific responses by connecting to enterprise systems and clarifies user intent using menus or simple questions

Transactional

Guides the user through a series of steps to complete a task (can also be conversational) and can integrate customer data

  • LinkedIn - Black Circle
  • Facebook
  • Twitter
  • YouTube
  • Instagram

© 2020 by Rede Consulting Services

Your ServiceNow Security, Compliance & Hyper Automation Specialist

Associate Member of IAOP ( www.iaop.org )