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The Three Stages of Chat-bot Maturity

  • Writer: Rede Consulting
    Rede Consulting
  • Aug 10, 2022
  • 1 min read

Transaction-al

Understands natural language to provide answers to questions posed

Personalized

Presents user-specific responses by connecting to enterprise systems and clarifies user intent using menus or simple questions

Transactional

Guides the user through a series of steps to complete a task (can also be conversational) and can integrate customer data

 
 
 

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