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© 2019 by Rede Consulting Services

Your ServiceNow Cognitive Automation, Compliance, Security Specialist

Associate Member of IAOP ( www.iaop.org )

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The Three Stages of Chat-bot Maturity

Transaction-al

Understands natural language to provide answers to questions posed

Personalized

Presents user-specific responses by connecting to enterprise systems and clarifies user intent using menus or simple questions

Transactional

Guides the user through a series of steps to complete a task (can also be conversational) and can integrate customer data