The main benefit of adopting AIOps is that it gives Ops teams the speed and agility they need to ensure the uptime of critical services and the delivery of an optimal digital customer experience. It’s been hard for Ops pros to accomplish this, due to brittle rules-based processes, the creation of silos due to specialization, and above all, too much repetitive manual activity. Here are more details about the benefits of AIOps:
AIOps removes noise and distractions enabling busy IT specialists to focus on what’s important and not be distracted by irrelevant alerts. This speeds up the detection and resolution of service-impacting issues and prevents outages that hurt sales and the customer experience.
By correlating information across multiple data sources AIOps eliminates silos and provides a holistic, contextualized vision across the entire IT environment – infrastructure, network, applications, storage — on-premises and in the cloud.
By facilitating frictionless, cross-team collaboration between different specialists and service owners, AIOps accelerates diagnosis and resolution times, minimizing disruption to end-users.
Advanced machine learning captures useful information in the background and makes it available in context to further improve the handling of future incidents.
Through knowledge recycling and root cause identification, the workflows for solving recurring incidents can be automated, moving Ops teams closer towards a ticketless and self-healing environment.