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6 Benefits of ServiceNow Extended Team


1. Efficient team work

Extended Team model enables dynamic development process and the team has greater synchronization since all the team members are on the same page. The team members directly communicate with each other, and this eliminates the middlemen, resulting in streamlined communication.


2. Increased transparency and control

The company has complete control over the processes as the extended team is incorporated into the in-house team. The teams share unified repositories for source code control and bug tracking, which gives the client or the product owner complete transparency and updated information on the project development.


3. Shared accountability

Increased synchronization between the teams leads to shared responsibility and accountability for the overall quality of the project and promotes a collaborative approach.


4. Improved scalability and agility

ETM allows the company to scale the team depending on the current project needs, without having to deal with recruiting and other administrative work. It helps to add team members, while enabling the company to focus on its core business needs. At the same time, it enables the project teams to respond better to changing customer needs, hence improving the agility of the project team.


5. Best talent and motivated developers

The developers are assigned to the project full-time and the team members are highly motivated, working towards a common goal.


6. Cost savings

Adopting ETM results in substantial cost savings for the company, as it helps to choose from an international resource pool according to the desired skills and rates. It also avoids spending effort, money and time in the continuous recruiting and training of staff.


Thus, ETM provides an easy start with high scalability and enhanced effort cohesion in the team, as well as a faster time-to-market for new products. However, this model requires good and clear communication between the team members and the various communication channels must be identified and kept open always.



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