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Home / SNOW Academy

​SNOW Training and Certification

Accelerate your time to value with ServiceNow training


We collaborate with our clients and individuals to deliver “results that stick.” Our REDE Academy team provides customized ServiceNow Learning experiences led by REDE experts who combine deep domain knowledge with real-world perspectives. 


REDE Academy offers an expansive portfolio of training offerings across IT, HR, Customer Service, and other departments that cover the Now Platform®. Whether you are just getting started or ready to expand your skills and knowledge of ServiceNow, we can show you how to work quickly and maximize your utilization.


Empower your teams to make the most of their talents. We offer ServiceNow training across a wide range of Technical and Non-Technical (functional) skills, tailored to meet your most urgent challenges. Structured as single content modules or as longer programs, and delivered in both single- and multi-client settings, these interactive, high-touch experiences are effective and engaging, regularly winning raves from participants.

From zero-based budgeting to inspirational leadership, from the most senior executives to the front line, our programs ensure your teams have the strategic capabilities they need to outperform. Our training is delivered exclusively by REDE experts, highly experienced practitioners who don’t simply teach the material but make sure your teams know how to put what they’ve learned into practice.


A new one-stop-shop for ServiceNow training. Discover a mix of live classes, simulators, virtual classes, assessments, certifications, and more to propel your career. These courses are good for people with having BPO/Tech Support background, You want to enhance your expertise or Professionals who are looking to be in the experts league. 

Choose the training that’s best for you

Upgrade from           Upgrade from            Upgrade from          Upgrade from            Upgrade from

ITSM > ITOM        ITSM > ITAM         ITSM > HRSD       ITSM > GRC          ITSM > Ai 

ServiceNow Technical Training Catalog Skill up your technical and business team members to implement, manage, and grow the platform. Learn what's available in our technical training, Instructor-led training catalog :

Rede's Capability Building programs are customized to achieve specific objectives, with content tailored by industry, company, and role. Participants understand exactly how the training connects to their jobs.

High-impact learning

We start by providing a strong foundation, layer on more complex concepts, and reinforce learning with exercises to maximize retention.

Subject Mastery

We don’t just lecture. Our experts use a variety of delivery methods and creative approaches, including simulations, gaming, and small-group learning, to keep programs engaging and fun.

An Interactive Experience

Feedback consistently demonstrates that employees who participate in Rede's Capability Building programs are more engaged and feel reinvigorated and supported as they sharpen their skills.

Energy and Inspiration

ITSM Xpert
(80hrs Hands-on)

  1. Introduction to ITIL

  2. Introduction to ITSM

  3. Introduction to ServiceNow

  4. Basic Administration

  5. Advanced Administration

  6. Scripting

  7. Reporting

  8. Cloning and Upgrades

  9. Integrations

  10. Content Management

  11. Configuration Management

  12. Import Sets

  13. Service Catalog

  14. Workflows

  15. MID Server Installation

  16. Project / Practice



Ready to talk?
We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes. 

hrsd Xpert
(80hrs hands-on)

  1. Understanding HRSD

  2. Getting Started with HRSD

  3. HR Implementation Guide

  4. HR Roles 

  5. Activate HR Service Management

  6. Activate HR Performance Analytics

  7. Configure HR Service Management

  8. Automated HR Processes

  9. HR Administration

  10. HR Knowledge Management

  11. HR Case management

  12. HR Resources Management

  13. Integration

  14. SSO/ LDAP


To Talk to our Experts : mail us at

ITOM Xpert
(80hrs hands-on)

  1. Introduction to ServiceNow ITOM

  2. Introduction to MID servers

  3. ServiceNow Discovery for Configuration Management

  4. Monitoring using event management

  5. Dependency Views

  6. Automation with ServiceNow Orchestration

  7. Exploring service mapping

  8. Cloud Management

  9. CMDB

  10. Practice Test and Interview Questions

  11. Practice Mock Interview Sessions and Technical Job Support 


Custom Training

Ensuring that process users are fully trained is critical to the success of your business. The training we create is customized according to your specific implementation of a ServiceNow application and can be delivered in many formats, matching your enablement strategy.


Accelerate your time-to-value through engaging training that increases user adoption, encourages software utilization, and helps ensure project success. Whether you are planning to go live with ServiceNow or onboard new employees, custom training positions you to achieve your business objectives.

For all your corporate training needs, kindly get in touch with our Training Advisory Team at

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