Achieving Zero Waste in IT Asset Management

Achieving Zero Waste in IT Asset Management: A Case Study with REDE Consulting

With rising global concerns around electronic waste and inefficient asset utilization, enterprises are under pressure to rethink how they manage IT assets. Enter REDE Consulting, a leader in ServiceNow-based IT Asset Management (ITAM) solutions, empowering organizations to move towards a Zero Waste model.

🌱 The Zero Waste Imperative in ITAM

Zero Waste in IT Asset Management means optimizing the lifecycle of every IT asset—from acquisition to retirement—ensuring maximum utilization, minimal idle inventory, and responsible disposal. This not only reduces e-waste and operational costs but also supports ESG goals and compliance with global regulations.

📍 The Client Challenge

One of REDE Consulting’s clients, a multinational financial services company, was struggling with:

• Redundant asset purchases due to poor visibility

• Underutilized hardware sitting in storage

• Manual tracking through spreadsheets

• Non-compliance with data sanitization and disposal regulations

The result? Wasted budgets, increased security risks, and a growing environmental footprint.

🛠️ The REDE Consulting Approach

REDE Consulting stepped in with a ServiceNow ITAM transformation strategy, customized to the client’s needs. Here's how the journey unfolded:

1. Discovery & CMDB Integration

REDE began by implementing automated discovery tools and integrating them with ServiceNow CMDB, offering a real-time view of all IT assets—hardware, software, and cloud.

2. Lifecycle Automation

From procurement to disposal, every asset’s lifecycle was automated using ServiceNow workflows. This enabled:

• Auto-approval for asset requests

• Real-time usage tracking

• Alerts for unused or idle assets

• Timely renewals and warranty checks

3. Asset Reclamation & Reuse

By leveraging ServiceNow’s asset reclamation module, REDE helped recover and redeploy unused assets internally—drastically reducing the need for new purchases.

4. Sustainable Disposal

REDE integrated certified e-waste partners within the ServiceNow platform for secure and compliant disposal. Each disposal was tracked with environmental and data-sanitization certificates.

5. Dashboards & Analytics

Custom dashboards gave executives actionable insights into asset utilization, lifecycle stages, and cost-saving opportunities—driving continuous improvement.

The Outcome: Zero Waste, Real Gains

After a 12-month engagement, the results spoke volumes:

• 40% reduction in new hardware procurement

• 60% improvement in asset utilization

• 100% compliant disposal process

• Significant progress toward ESG and sustainability goals

This transformation not only enhanced operational efficiency but also established the client as a leader in sustainable IT practices.

💡 Diagram Description:

Step	Description
1. Asset Discovery	Auto-discovery tools integrated with ServiceNow CMDB to map all IT assets.
2. Lifecycle Tracking	Automate procurement, usage, and retirement stages of assets.
3. Reclamation & Reuse	Identify unused/underused assets and enable internal redeployment.
4. Certified Disposal	Partner with certified e-waste vendors for compliant disposal and data wiping.
5. ESG & Compliance Reporting	Use dashboards to report performance against ESG goals and audits.

💡 Why REDE Consulting?

With deep expertise in ServiceNow ITAM, CMDB, and ITOM, REDE Consulting has been the go-to partner for enterprises looking to bring intelligence, automation, and sustainability into IT asset management. Their domain-driven approach ensures faster time-to-value and measurable impact.

Ready to make your ITAM strategy sustainable?

Let REDE Consulting help you transition from wasteful IT practices to a zero-waste, cost-efficient, and compliant model with ServiceNow.

📩 Reach out to us at info@rede-consulting.com