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AI-Powered ServiceNow Virtual Agent Chatbot

Make it easy for employees and customers to resolve issues fast and get what they need, when they need it, with an AI-powered conversational chatbot.

Virtual Agent Chatbot

ServiceNow Virtual Agent is a SaaS-based platform that delivers strategic user assistance through conversations within a messaging interface. Use ServiceNow Virtual Agent chatbot to design and build automated conversations that help your users quickly obtain information, make decisions, and perform everyday work tasks.

Benefits of Virtual Agent Chatbot

Implementing a virtual agent chatbot to handle common requests and tasks enables users to get immediate help, day or night. Providing virtual agents on user-friendly channels such as third-party messaging apps offers a convenient way for on-time delivery. In addition, a virtual agent provides personalized customer experiences by applying and remembering user information during the conversation.

  1. Redefine support experience: Give employees and customers an experience they’ll love by automating common requests.

  2. Provide self-service anytime: Let users get resolution in seconds—no need to wait for an available live agent.

  3. See immediate business value: Get an instant ROI with guided setup, pre-built conversations, integrations, and configuration tools.

  4. Increase agent productivity and deflections: Route issues to a chatbot automatically, yielding higher productivity, reducing call volumes.

  5. Customized experiences: Deliver services that use the context of Now Platform data to deliver unique and personalized conversations anytime.

  6. A unified platform: Avoid data breaching and business privacy control risks. Model training and conversations stay within a safe digital platform.

  7. Multi-channel support: Integrate with a channel that supports conversational experiences to connect with users wherever they are.

Redefine your Support with AI-Powered ServiceNow Virtual Agent Chatbot

Collaboration with Rede Consulting for all your bot needs.

Ready to talk about the details with our AI team?

Virtual Agent comes with our custom packages to fit your business needs. As a ServiceNow Intelligent solution company, we can help you adopt enterprise chatbots. For more information, you can email us at or visit our business page at now.

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