top of page

Building Powerful Digital Workflow Apps on the Now Platform

The era of digital transformation requires businesses to continually adapt and enhance their operational efficiency. A prime method to accomplish this is through the utilization of the Now Platform's App Engine. This powerful tool enables organizations to create strong digital workflow applications that integrate people, processes, and data effortlessly, leading to streamlined operations and improved service delivery. This blog post will delve into the various applications you can construct on the Now Platform and their potential to revolutionize your business.

What is the Now Platform?

The Now Platform, developed by ServiceNow, is a comprehensive cloud-based solution designed to automate and streamline various business processes. Its App Engine is a powerful tool that enables users to create custom applications tailored to their specific needs. With its user-friendly interface and extensive capabilities, the Now Platform allows both technical and non-technical users to build, test, and deploy apps quickly.

Types of Apps You Can Build on the Now Platform

1. Service Management Apps

Service management is at the core of the Now Platform. With App Engine, you can develop apps that streamline service delivery across IT, HR, customer service, and other departments. These apps can automate ticketing systems, manage service requests, and improve response times. For instance, an IT service management (ITSM) app can automate the incident management process, ensuring that IT issues are resolved promptly and efficiently.

2. Employee Onboarding Apps

Employee onboarding can be a complex process involving multiple departments and tasks. With the Now Platform, you can create an onboarding app that centralizes all activities, from document submission to training schedules. This ensures a smooth and efficient onboarding experience for new hires, reducing the time and effort required from HR and other teams.

3. Workflow Automation Apps

Automation is key to improving productivity and reducing manual errors. Workflow automation apps built on the Now Platform can automate repetitive tasks, such as approval processes, data entry, and notifications. For example, a procurement app can automate the entire purchase order process, from requisition to approval, ensuring compliance and reducing delays.

4. Customer Service Apps

Delivering exceptional customer service is crucial for business success. With the Now Platform, you can develop customer service apps that streamline case management, automate responses, and provide self-service options. These apps can integrate with various communication channels, enabling customers to reach out through their preferred medium and receive timely support.

5. Project Management Apps

Effective project management requires coordination and communication among team members. The Now Platform allows you to build project management apps that provide a centralized space for project planning, task assignment, and progress tracking. These apps can include features like Gantt charts, Kanban boards, and real-time collaboration tools to enhance project visibility and accountability.

6. Compliance and Risk Management Apps

In regulated industries, compliance and risk management are critical. The Now Platform's App Engine can be used to develop apps that monitor compliance requirements, track audit trails, and manage risk assessments. These apps help ensure that your organization adheres to industry regulations and mitigates potential risks effectively.

7. Facilities Management Apps

Managing physical assets and facilities can be streamlined with custom apps on the Now Platform. Facilities management apps can handle tasks like maintenance requests, space management, and asset tracking. This ensures that all facility-related activities are well-organized and efficiently managed.

Benefits of Building Apps on the Now Platform

1. Ease of Use

The Now Platform's low-code development environment allows users with varying technical skills to build apps. Its intuitive drag-and-drop interface and pre-built templates make app development faster and more accessible.

2. Integration Capabilities

The Now Platform seamlessly integrates with other enterprise systems and third-party applications, enabling data exchange and ensuring that your apps work harmoniously within your existing IT ecosystem.

3. Scalability

As your business grows, the Now Platform can scale with you. Apps built on the platform can handle increasing workloads and user demands without compromising performance.

4. Security and Compliance

ServiceNow prioritizes security and compliance, ensuring that the apps you build on the Now Platform adhere to the highest standards of data protection and regulatory requirements.

5. Continuous Improvement

The Now Platform offers continuous updates and improvements, ensuring that your apps remain up-to-date with the latest features and capabilities.


Building powerful digital workflow apps on the Now Platform's App Engine can transform your business operations, enhancing efficiency, productivity, and service delivery. Whether you need to streamline service management, automate workflows, improve customer service, or manage projects, the Now Platform provides the tools and capabilities to create custom solutions tailored to your needs. Embrace the power of the Now Platform and take your digital transformation journey to the next level.

Ready to build your first app?

Get in touch with REDE Consulting ServiceNow xpert team to explore the Now Platform today and see how it can revolutionize the way you work! eMail - website -

REDE's specialized ServiceNow Practices are designed to cater to your business requirements, offering a high level of expertise and specialization to facilitate transformation throughout your organization. Our team of dedicated consultants, with extensive experience, excels in guiding customers through their enterprise service management journey.

10 views0 comments


bottom of page