One of the largest insurance company, with millions of members, needed to upgrade the manual software asset management system and deliver a connected IT infrastructure that required quick responsiveness from IT to customers.
By partnering with Rede Consulting, they replaced the legacy IT systems with ServiceNow IT Service Management thus streamlining the IT environment and providing visibility of their assets. Along with the utilization of ITAM, a service catalog was created for the purpose of dealing with redundant assets across the company. With increased visibility and control over assets, the company achieved millions of dollars in savings.
What Challenges we faced:
Multiple legacy systems and software
Poor software inventory
Low visibility and control of assets
Lack of knowledge on purchasing paths and licenses
How We Did It:
ServiceNow IT Asset Management (ITAM)
ServiceNow IT Service Management
Service Catalog
Automated approval process
Key Success / Outcomes achieved:
95% - Automated software tracking
40% - License costs savings
All Employees on 1 platform
40% - License costs savings
Audience
Executives, CTOs, Director
IT Consultants
Business Analysts
Project Managers
IT Project Coordinators
Architects and Specialists
