Engage and Empower People: How REDE is Assisting Global Clients with GenAI

When most people think about Artificial Intelligence, the first word that comes to mind is automation—doing tasks faster, cheaper, and at scale. But for REDE and its global clients, AI is proving to be much more than that. It’s becoming a people-first enabler, giving employees the tools to innovate, collaborate, and deliver value in ways that weren’t possible before.

Moving Beyond Automation

Automation eliminates repetitive work, but innovation comes from people. The real opportunity with GenAI is in helping employees think bigger and work smarter. Instead of spending hours on manual tasks, they can focus on solving customer problems, creating new ideas, and building stronger connections across the business.

Practical Ways REDE Is Empowering Global Teams

Through secure, enterprise-grade GenAI platforms, including ServiceNow’s GenAI capabilities, REDE is helping organizations put AI directly in the hands of employees—safely and at scale.

Here’s how clients are using it in day-to-day operations:

• Compliance A global financial services client uses ServiceNow GenAI to automatically scan regulatory updates, summarize new requirements, and flag potential compliance gaps. This helps compliance teams stay ahead of evolving rules while reducing manual review time by up to 60%.
  

• IT Asset Management (SAM/HAM/Cloud) A technology client relies on GenAI-driven insights within ServiceNow to track and optimize hardware and software assets. AI-powered recommendations highlight underutilized resources, predict maintenance needs, and reduce licensing costs—saving the IT team both time and budget.
  

• Data Analytics For a healthcare client, GenAI transforms large datasets into actionable insights. Instead of manually building reports, teams simply ask questions in natural language—like “Which regions have the highest equipment downtime?”—and get clear, data-driven answers instantly.

A Client Story in Action

One global manufacturer partnered with REDE to roll out ServiceNow GenAI across compliance, IT, and operations. Before the deployment, employees spent countless hours consolidating spreadsheets, tracking assets manually, and interpreting compliance documents. Within months of adopting the secure, self-service platform:

• Compliance teams reduced review cycles from weeks to days.

• IT asset managers identified $2M in savings through optimized license usage.

• Business leaders gained real-time analytics to make faster, data-backed decisions.

The client reports not only stronger efficiency but also higher employee satisfaction—as staff now spend more time on strategic, value-adding work.

Building Confidence and Trust in AI

Technology only delivers value if people feel confident using it. That’s why REDE partners with clients not only to deploy AI tools but also to:

• Provide hands-on training so employees understand how to use GenAI responsibly.

• Establish clear governance models to protect sensitive data.

• Encourage a culture of experimentation where employees feel empowered to try new ways of working.

Results That Matter

Global clients working with REDE are already seeing measurable benefits:

• Reduced time-to-market for client deliverables.

• Improved employee engagement, as staff spend more time on meaningful work.

• Stronger collaboration across geographies and functions.

The impact is clear: GenAI isn’t just about efficiency—it’s about enabling employees to contribute their best ideas, collaborate seamlessly, and drive business growth.

The Future: People + AI, Working Together

The future of work is not about AI replacing people—it’s about people and AI amplifying each other’s strengths. With REDE’s secure, self-service GenAI solutions, powered by platforms like ServiceNow, global organizations are proving that when employees are empowered with the right tools, innovation thrives.