Hardware Asset Management (HAM) Lifecycle

The Hardware Asset Management (HAM) Lifecycle is a structured approach to manage physical IT assets from acquisition to disposal. Here's a breakdown of the key stages in the HAM Lifecycle, especially as implemented through ServiceNow HAM and enhanced by REDE’s delivery model:

🔁 Hardware Asset Management Lifecycle

1. Request

• End user or team raises a request for hardware via catalog or service portal

• Automates approvals and budget checks

2. Procure

• Hardware is purchased via integrated procurement systems

• PO creation, vendor linkage, and expected delivery dates tracked

3. Receive

• Asset is physically received at the warehouse or office

• Barcode/asset tag applied, asset record created in CMDB

4. Stock / Inventory

• Asset moves to stockroom or staging

• Inventory tracking and reconciliation with vendor shipments

5. Deploy / Assign

• Asset assigned to a user, location, or department

• Usage begins, recorded in the CMDB and asset register

6. Support / Maintain

• Break/fix tickets, warranties, and maintenance tracked

• REDE helps integrate ITSM for seamless incident-to-asset visibility

7. Upgrade / Reassign

• Asset may be upgraded or reassigned to another user

• Life extended with optimized allocation

8. Retire

• Asset marked for decommissioning due to age or damage

• Removed from active use, marked in HAM module

9. Dispose

• Secure disposal via approved vendors

• Data wipe certification and compliance logged

• Disposal record maintained for audit purposes

✅ Benefits of Lifecycle-Driven HAM (with REDE + ServiceNow):

• Accurate inventory and asset value tracking

• Increased compliance (ISO, SOX, GDPR)

• Cost savings via reuse and optimal refresh

• Reduced risk from untracked or expired devices