Position : SN - Business Process Consultant
Location : India / Germany / Singapore
Rede Consulting is looking for a talented and experienced ServiceNow Business Process Consultant with strong client stakeholder engagement, requirements gathering and business process re-engineering skills with the ServiceNow platform.
The ServiceNow Business Process Consultant role will work closely with our external clients and internal technology project teams to achieve this outcome within our standard project delivery methodologies
Role and Responsibilities...
* Driving specific process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
* Provide guidance to the client and to ServiceNow technical resources in the implementation of the to/be processes
* Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their business processes
* Completing, developing and improving required documentation such as process flow diagrams, roles/responsibilities, workshop agendas, presentations, gap analysis reports
* Identifying areas of business process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
* Juggle multiple and complex projects and initiatives
* Promoting continuous process improvement practices
* Supporting specific sales activities when required
* Managing and communicating business process and business requirements ensuring that the proposed solutions meet the customer's expectations
* Providing training and mentoring to other members of the services team
* Business travel driven by customer needs and internal meetings depending on your personal situation
Mandatory:
* BA or Functional member of a ServiceNow project or administration team
* BA or Functional member of a ITSM project implantation's OR
* BA or Functional member of a PaaS or SaaS project implementations
* Participation in customer requirements gathering workshops in a SNOW project
* Participation in scoping a SNOW project including writing user stories.
* 5 years as a technical BA
* <5 years’ experience with SNOW platform
* Participation in SNOW upgrades
* Participation in SNOW integration and knowledge of associated technology
Qualifications:
* IT Degree or relevant tertiary education in Computer Science
* ServiceNow CSA
* Agile Certification
* Communication and influence
* Senior stakeholder management at client sites
Email your resume to our Recruitment Team at : RedeConsulting@outlook.com
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