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Hiring: ServiceNow Discovery Architect (ITOM)

ServiceNow Discovery Architect (ITOM)

Experience: 4-8 years

Job Type: Full Time

Job Location: Pune/ WFH


Job Description :

  • 4+ years of development, configuration, and integration experience in building solutions on the ServiceNow platform.

  • Good to have knowledge and working experience of other ServiceNow ITOM modules like ServiceNow Discovery, Service Mapping, and ITAM.

  • Good knowledge of ServiceNow CMDB CSDM data model

  • Requirements gathering and collaboration with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution, write estimate stories.

  • Oversee developer's work, and own overall quality and delivery of development.

  • Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required.

  • Work collaboratively with the ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges.

  • Provide mentorship to developers and platform engineers on technical design standards and best practices.

  • Capable of executing hands-on development for stories that cannot be delegated.

  • Ability to develop high-level design documents addressing the business, infrastructure, security, support, and operational needs of a solution.

  • Good knowledge of ServiceNow CMDB CSDM data model.


Technical knowledge of the following areas :

  • Java, HTML, JavaScript, LDAP/Active Directory, networking, and database administration

  • Working knowledge of configuration management tools, methods, and processes.

  • Proven experience as a key technical resource leading the development and delivery of ITOM / CMDB solutions in ServiceNow environments

  • Expert level proficiency in ITOM /CMDB product line

  • Code and Develop customized Patterns, Probes, and Sensors for Discovery and Service Mapping.

  • Sound knowledge of CMDB and its operation management

  • Expert understanding of import sets and transform maps, working with external data sources, ServiceNow data mapping

  • Knowledge of identification, and classification rules in CMDB

  • Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships, and dependencies

  • Required Hands-on experience with ServiceNow ITOM implementations

  • Required Knowledge of ServiceNow CMDB Architecture

  • Self-directed, organized, detail-oriented


Soft skills :

  • Excellent communication skills both written and presentation

  • Good functional, analytical, and problem-solving capabilities

  • Experience in handling customer interactions for detailing the requirements, Gap analysis, clarifications, and participating in acceptance testing.

  • Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner.


Education, Certifications, And/or Experience Qualifications :

  • ServiceNow Certified Implementation Specialist Event Management

  • ServiceNow Certified Implementation Specialist Service Mapping

  • ServiceNow Certified Implementation Specialist Discovery


Interested? We welcome you to be part of our RockStar ServiceNow Team. Pls, send your cv to our hiring team at hr@rede-consulting.com now.