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Hiring - ServiceNow Solution Architect - ITOM

ServiceNow Sol Architect - ITOM

Loc: Pune, Maharashtra, India Remote

The Role

  • Proven consulting experience as a key technical resource leading the development and delivery of ServiceNow solutions in client environments

  • Experience with ServiceNow ITOM for custom application design and development.

  • Create and execute development plans as appropriate to meet changing needs and requirements

  • Knowledge of ITIL, minimum Foundation level, ideally higher

  • Proven experience with key technologies relevant to the ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.

  • Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.

  • Customize ITSM ServiceNow applications

  • Experience with implementing integrations with ServiceNow ITOM and other areas that complement ITOM expertise such as ITBM, SecOps, GRC, or SAM.

  • Creation of script-based Assignment and Approval rules, custom-related lists, Access Control lists, UI policies, and client scripts.

  • Knowledge of ITIL V3/4 processes and hands-on with ITIL process implementation.

  • Expert level proficiency in at least four product lines including current CIS certification in at least three of the four

  • Conduct requirements gathering workshops

Role and Responsibilities

  • Help the integration team in planning and packaging the ServiceNow integration solutions.

  • Lead workshops or integration/implementation projects as the SME in your field.

  • Work with Sales/Presales team on Demo and Proof of Value for prospective customers.

  • Conduct requirements Analysis sessions and customer workshop

  • Troubleshoot and support ServiceNow-based applications and systems

  • Draft use cases and functional requirements, proposals, and SOW documents for solutions

  • Reviewing and providing guidance on functional requirements documentation

  • May provide technical assistance in a pre-sales capacity

  • Design custom or product-based solutions based on ServiceNow applications

Needed Expertise

  • Experience with ServiceNow ITOM (ITBM, SecOps, GRC, SAM))

  • Demonstrated Enterprise Architecture skills, especially in Enterprise System Management and IT Service Management space including the ability to socialize ideas, make recommendations and gather team consensus to move projects forward.

  • 10+ years of experience in IT infrastructure and application development space.

  • 5+ years of client-facing consulting experience.

  • 5+ years of leadership-level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow (or BMC Remedy, etc.)

  • Passion for engineering science and technology. Applying principles and techniques to the design implementation of customer solutions.

  • Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.

  • Experience with IT systems and technology platforms

  • Adapts quickly in a fast-paced environment!


Bachelor’s degree or equivalent combination of education and experience.

About Us

Rede Consulting is a 100% ServiceNow-focused company, delivering solutions that revolutionize the world of work. We are a leading global technology strategy, design, and enterprise operations partner to public and private sector clients. We work with some of the world's biggest brands, bridging the gap between what customers expect and what their technology can deliver.

Apply for ServiceNow Tech Lead

If you are a practiced professional with a passion for technology and teamwork, then join our team. For immediate consideration, please forward your resume directly to hr(AT)

Note: Unsure if you meet all the qualifications of a job description but are deeply excited about the role?

We still encourage you to apply! At Rede Consulting, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

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