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Hiring - ServiceNow Tech Lead - ITSM

ServiceNow Tech Lead - ITSM

Exp : 4-8yrs

Loc : Pune/Blore/WFH remote

About the Role:

Looking for ServiceNow Tech Leads with 4+ years experience in ITSM/ITIL, ServiceNow configuration, customization, development, and administration. You will be responsible for translating business needs into technical requirements, designing an end-to-end solution, and leading the development. Your solutions should align with business goals and objectives and meet all quality and compliance requirements.


  • Drive business solutions from inception through solution implementation, facilitate and support rollout and enhancements

  • Lead the configuration and customization of ServiceNow instances

  • Design and modification of ServiceNow Service Portal

  • Develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML, and CSS

  • Understand Workflow editor and design workflows for various modules/catalogs

  • Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs, and more.

  • Advise, design, and configure integration solutions between ServiceNow and other systems

  • Review existing setup and provide best practice recommendations


  • 4-8 years of experience with ServiceNow required

  • 2-4 years of experience with JavaScript required

  • Certifications of ServiceNow Implementation Specialist (CIS) is Mandatory

  • Other ServiceNow Certifications to have is preferred

  • Experience working in and managing multiple update sets and coordinating their promotion.

  • Thorough understanding of ITIL frameworks and processes such as Incident, Problem, Change, and Request Fulfillment.

  • ITIL Foundations certification is preferred.


Bachelor’s degree or equivalent combination of education and experience.

About Us

Rede Consulting is a 100% ServiceNow-focused company, delivering solutions that revolutionize the world of work. We are a leading global technology strategy, design, and enterprise operations partner to public and private sector clients. We work with some of the world's biggest brands, bridging the gap between what customers expect and what their technology can deliver.

Apply for ServiceNow Tech Lead

If you are a practiced professional with a passion for technology and teamwork, then join our team. For immediate consideration, please forward your resume directly to hr(AT)


Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At Rede Consulting, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

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