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Hiring - ServiceNow Technical Consultant @ Pune

A ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model and automate in ServiceNow and develops those solutions for the customer’s ServiceNow environment.

Position Responsibilities

  1. Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations

  2. Coordinate with the Engagement Manager or Customer to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed

  3. Translate business needs into technical requirements

  4. Answer technical and application configuration questions

  5. Configure and customize new applications and modules

  6. Implement new functionality for customers while using ServiceNow best practices

  7. Assist in troubleshooting ServiceNow upgrades, patching, and release management

  8. Provide analysis of problems and possible solutions

  9. Produce detailed documentation on all work completed

  10. Lead technical implementation teams including code review for less experienced consultants

  11. Wherever possible, enable the customer’s ServiceNow administrator(s) to be self-sufficient.

  12. Conduct technical training and knowledge transfer sessions.

  13. Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions

  14. Other duties as assigned

What You Bring

  • Excellent communication skills and a strong personal commitment to quality service

  • The ability to work independently and with a team

  • Ability to work with different personalities with varied skill levels

  • Ability to understand and implement complex end-user requirements

  • Ability to effectively organize work across multiple projects

  • 2+ years of experience implementing, configuring and customizing ServiceNow

  • Bachelor’s Degree or equivalent work experience

  • Minimum of 2 years of experience with common web technologies and networking (e.g. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, etc.)

  • Basic understanding of ITIL methodologies

  • Working experience with ITSM processes and tools

  • Directory service integration experience (Active Directory, LDAP, etc.)

  • ServiceNow Fundamentals Certification required

  • ServiceNow Implementation Specialist in at least one application preferred

NOTE : Please apply only if....

  • upon selection, you can come for Face-2-Face interview

  • you are serving notice period or can join within 30 days

  • Send your resume with follow details : Current Location, CTC, Notice Period, 1 reference to or visit to know more about the company

  • Candidate having over 4+yrs of experience, must have valid passport.

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