A ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model and automate in ServiceNow and develops those solutions for the customer’s ServiceNow environment.
Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations
Coordinate with the Engagement Manager or Customer to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
Translate business needs into technical requirements
Answer technical and application configuration questions
Configure and customize new applications and modules
Implement new functionality for customers while using ServiceNow best practices
Assist in troubleshooting ServiceNow upgrades, patching, and release management
Provide analysis of problems and possible solutions
Produce detailed documentation on all work completed
Lead technical implementation teams including code review for less experienced consultants
Wherever possible, enable the customer’s ServiceNow administrator(s) to be self-sufficient.
Conduct technical training and knowledge transfer sessions.
Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
Other duties as assigned
What You Bring
Excellent communication skills and a strong personal commitment to quality service
The ability to work independently and with a team
Ability to work with different personalities with varied skill levels
Ability to understand and implement complex end-user requirements
Ability to effectively organize work across multiple projects
2+ years of experience implementing, configuring and customizing ServiceNow
Bachelor’s Degree or equivalent work experience
Basic understanding of ITIL methodologies
Working experience with ITSM processes and tools
Directory service integration experience (Active Directory, LDAP, etc.)
ServiceNow Fundamentals Certification required
ServiceNow Implementation Specialist in at least one application preferred
NOTE : Please apply only if....
upon selection, you can come for Face-2-Face interview
you are serving notice period or can join within 30 days
Candidate having over 4+yrs of experience, must have valid passport.