Is Your CMDB Truly Adding Value, or Just Serving as a Data Repository?

Rede Consulting
Sep 13
2 min read

For many enterprises, the Configuration Management Database (CMDB) is meant to be the backbone of IT operations. Yet, in practice, it often becomes nothing more than a cluttered data warehouse — outdated, ungoverned, and disconnected from business outcomes.

The consequences are costly:

Poor visibility into IT assets and dependencies
Slower, risk-prone change management
Recurring incidents caused by incomplete or inaccurate data
Rising operational costs without measurable business value

According to Gartner, over 60% of ITSM issues stem from inconsistent or incomplete CMDB data, while Forrester highlights that well-managed CMDBs reduce operational failures by up to 40% and enable faster responses to critical incidents.

What is CMDB Diagnosis and Planning?

REDE’s CMDB Diagnosis and Planning framework evaluates the maturity of your configuration data across people, processes, and tools. The objective: to transform your CMDB into a reliable, actionable, and strategic asset that supports smarter decisions, stronger governance, and more efficient operations.

Our diagnostic approach helps enterprises:

Identify inconsistencies, redundancies, and data gaps
Map relationships between assets, services, and business processes
Define governance and ownership models to ensure accountability
Automate updates to keep your CMDB accurate and current
Create a roadmap for optimization aligned with ServiceNow best practices

How REDE Helps Global Enterprises

As a pure-play ServiceNow consultancy, REDE partners with Fortune 500 enterprises across insurance, finance, and technology to build CMDBs that fuel visibility, compliance, and resilience.

Our CMDB services include:

✔ Maturity Assessment – Evaluating governance, processes, and platform integration.

✔ Data Audit & Cleansing – Identifying and eliminating redundant or outdated records.

✔ Dependency Mapping – Linking assets to critical business services for impact analysis.

✔ Action Plan for Optimization – A step-by-step roadmap to elevate CMDB maturity.

✔ Automation & Integration – Embedding workflows to keep the CMDB live and accurate.

Benefits REDE Brings to Clients

50% fewer critical incidents through better visibility and dependency mapping.
Faster change management cycles with reduced risk of failures.
Improved compliance readiness by linking CMDB with IRM and GRC controls.
Operational savings by eliminating duplication and reducing manual efforts.
Better decision-making with a single, trusted source of IT truth.

Success in Action

A global enterprise struggled with recurring outages and audit challenges due to an unstructured CMDB. REDE performed a detailed CMDB assessment, cleaned up inconsistent data, and automated integrations with discovery and ITSM processes. The result?

50% reduction in critical incidents
70% faster audit readiness
A CMDB that became a strategic asset, not a liability.

Unlock the Most Value from Your IT Environment

At REDE, we help your business structure ITAM, CMDB, and ServiceNow with intelligence, agility, and governance — turning data into decisions and operations into measurable value.

📩 Contact REDE Consulting to schedule your CMDB Diagnosis today.

✉️ Email: info@rede-consulting.com