Is your IT Asset Management a growth enabler — or a cost center?

How REDE builds pragmatic ITAM solutions for global IT organizations

Many organizations still treat IT Asset Management (ITAM) like a back-office spreadsheet exercise. The result: siloed inventories, surprise license audits, unmanaged SaaS sprawl, unpatched or forgotten devices, and blind spots that create both costs and security risk. REDE helps global IT teams move from reactive bookkeeping to proactive, measurable value — by combining ServiceNow-native ITAM, IRM and ITOM patterns with automation, FinOps thinking, and strong governance.

The problem, in numbers

• Visibility remains uneven: while many teams have decent on-prem software and hardware visibility, SaaS and cloud consumption are still less mature — a clear practical gap for modern enterprises.
  

• Licensing & audit exposure is real: software audit and non-compliance costs continue to rise and are a top ITAM concern.
  

• Unmanaged assets create security risk: organizations with unmanaged or unseen assets suffer longer breach detection times and materially higher remediation costs.

REDE’s approach — pragmatic, platform-first, measurable

REDE builds ITAM solutions for global clients using a few repeatable pillars:

1) Start with automated discovery + a trustworthy CMDB

Accurate asset data is foundational. REDE implements automated discovery (agentless + agent-based where needed), normalizes inventory into a ServiceNow CMDB, and maps software/service relationships so teams can see which assets power which business services. This eliminates duplicate records and creates the single source of truth required for audits, security and cost optimization. (ServiceNow ITAM and CMDB patterns support lifecycle automation and reclamation workflows.)

2) License & SaaS optimization (SAM + SaaS governance)

REDE layers software usage telemetry and entitlement reconciliation on top of inventory data to identify over-licensing, shelfware, and spot opportunities for true-up or reclamation. For SaaS-heavy estates, REDE builds SaaS-catalog governance: discovery, owner assignment, centralized procurement integration and automated offboarding workflows so subscriptions don’t keep paying after people leave. Flexera and industry research repeatedly show that SaaS and cloud are the hardest areas to get visibility into — and the biggest opportunity to reclaim spend.

3) Cloud, FinOps & cost transparency

REDE connects cloud billing, tag hygiene and cloud inventory into cost dashboards and show back/chargeback models. That lets engineering and business owners make the tradeoffs between performance, resilience and cost — without relying on tribal knowledge.

4) Security + Compliance by design

Unpatched or orphaned assets are attack vectors. REDE integrates ITAM with vulnerability management, identity and access flows, and IRM controls so assets flow through a lifecycle that includes patching, risk scoring and compensating controls when immediate remediation isn’t possible. This reduces mean time to detect and remediate risky assets.

5) Automation & AI to reduce manual load

REDE builds automated reclamation, decommissioning, and procurement-triggered fulfilment workflows. Where appropriate, Rule-based and agentic AI assistants on the Now Platform help handle routine decisions (e.g., “reclaim inactive license after 90 days”) and generate tickets for exceptions — shrinking human toil and accelerating ROI. ServiceNow’s AI/automation capabilities are well suited to these patterns.

A compact reference architecture (what REDE delivers)

1. Discovery & ingestion (agents, APIs, cloud connectors)

2. CMDB normalization & relationship mapping

3. License/SaaS entitlement reconciliation engine

4. Vulnerability & compliance integration (IRM bridge)

5. Automated lifecycle workflows (onboarding, reclamation, decommission)

6. Business dashboards + FinOps show back/chargeback

7. Governance playbooks & runbooks (roles, approvals, audit packs)

REDE targets for business outcomes (tangible, measurable)

• Reduce software spend via reclamation and optimization (identify shelfware and over-licensing).

• Shorten audit preparation time and lower audit penalties by having reconciled entitlement records ready.

• Reduce security exposure and mean time to remediate vulnerable assets.

• Improve cloud cost transparency and lower waste through FinOps alignment.

Example: short case sketch (anonymized pattern)

A global insurer struggled with SaaS sprawl and frequent licensing audits. REDE implemented discovery connectors, reconciled entitlements, and automated reclamation for inactive users. Within six months the insurer reduced annual SaaS spend by reclaiming unused licenses, cut audit prep time by 70%, and integrated vulnerability feeds to reduce unpatched endpoints — delivering both cost and risk improvements.

Why REDE — domain expertise + ServiceNow focus

REDE is a ServiceNow-specialist consultancy with repeated delivery experience across IRM, ITOM and ITAM. That vertical focus lets REDE deliver fast, low-risk implementations that align process, tooling and governance — not just point solutions. ServiceNow’s ITAM and IRM modules, combined with REDE’s domain playbooks, deliver a practical path from chaos to control.

Getting started — a short pragmatic plan

1. Quick discovery: baseline inventory and high-value “low-hanging fruit” (unused licenses, orphaned SaaS).
   

2. Phase 1: CMDB hardening + automated discovery + license reconciliation.
   

3. Phase 2: Cloud cost/FinOps integration, IRM integration, automation playbooks.
   

4. Ongoing: governance cadence, continuous discovery, and Value Realization reviews.

If your ITAM still runs on spreadsheets, you're carrying costs and risks you don't need. REDE helps global IT organizations convert asset data into business decisions — reducing spend, improving compliance, and shrinking security exposure.

Email our ITAM expert team at info@rede-consulting.com to start the discussion and understand how we assist enterprises.

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A one-page baseline checklist that REDE typically uses in the first 30–60 days of an ITAM engagement. It’s designed to quickly uncover visibility gaps, identify quick wins, and set the foundation for a scalable ITAM program.

REDE ITAM Baseline Checklist (First 30–60 Days)

1. Discovery & Inventory

•  Have we enabled automated discovery (agent/agentless) across all key environments (on-prem, cloud, SaaS)?

•  Are cloud connectors (AWS, Azure, GCP) integrated for billing and asset feeds?

•  Do we have an up-to-date list of end-user devices (laptops, desktops, mobiles)?

•  Have we identified orphaned assets (unknown owners, not linked to services)?

2. CMDB & Data Quality

•  Is the CMDB structure defined (classes, relationships, normalization rules)?

•  Are there duplicate or stale records that need cleanup?

•  Is asset data linked to business services (apps, departments, owners)?

3. Licensing & SaaS

•  Do we have an entitlement repository for key software publishers?

•  Have we run a license reconciliation to spot over-licensing or under-licensing?

•  Are SaaS apps discovered (via SSO logs, network scans, connectors)?

•  Is there a process for reclaiming inactive SaaS accounts?

4. Security & Compliance

•  Are IT assets connected to vulnerability scans?

•  Do we have a patch compliance baseline by asset class?

•  Is there a record of audit history and upcoming vendor audits?

•  Are assets tagged with regulatory relevance (e.g., SOX, GDPR, DORA)?

5. Quick Wins (30–60 days)

•  Reclaim unused software & SaaS licenses (>90 days inactive).

•  Eliminate duplicate CMDB entries.

•  Tag all assets with business owner + cost center.

•  Automate offboarding workflows for SaaS subscriptions.

•  Generate a spend and compliance snapshot dashboard for leadership.

✅ Outcome after 60 days:

• Single source of truth for IT assets.

• Immediate cost savings from license reclamation.

• Audit readiness baseline established.

• Visibility into SaaS sprawl and shadow IT.