Powering Scalable AI and Analytics with REDE’s Data Engineering Expertise on the Databricks Platform

In the age of AI, data is the currency — and the ability to engineer it well is what separates innovative companies from the rest. At REDE Consulting, we understand that building intelligent, real-time, and scalable AI solutions begins with one critical foundation: robust data engineering.

With our proven expertise in Databricks — the unified platform for data, analytics, and AI — REDE is helping ServiceNow-focused enterprises around the globe transform their raw data into actionable insights and scalable AI outcomes.

Why Data Engineering Matters More Than Ever

AI initiatives often fail not due to algorithmic complexity, but due to fragmented, unreliable, or siloed data infrastructure. Before you can deploy any meaningful AI or analytics solution, you need to:

• Ingest data from multiple sources (structured, semi-structured, unstructured)

• Build scalable data pipelines

• Ensure data quality, lineage, and governance

• Store data in a performant and accessible architecture

• Enable collaboration across data scientists, analysts, and business users

This is where REDE’s data engineering expertise, built on Databricks Lakehouse Platform, becomes a true differentiator.

REDE + Databricks: Architecting the Future of ServiceNow Data Intelligence

As a ServiceNow-centric digital transformation company, REDE Consulting combines deep domain knowledge with advanced data capabilities. Our data engineering team utilizes Databricks’ scalable, cloud-native infrastructure to design, build, and optimize data systems that fuel ServiceNow analytics and AI use cases.

Here's how we do it:

🔹 Ingest & Unify Data Across Systems We integrate and ingest ServiceNow data (CMDB, IRM, ITOM, HRSD, and more) alongside logs, sensor data, and third-party systems to create a single source of truth using Delta Lake.

🔹 Build High-Performance Data Pipelines Using Apache Spark and Delta Live Tables, REDE engineers automate streaming and batch pipelines, enabling real-time data processing for instant insights.

🔹 Enable AI at Scale From incident prediction and IT risk modeling to automated ticket classification and ESG analytics — we build AI models using Databricks MLflow and seamlessly embed them into ServiceNow workflows.

🔹 Ensure Governance & Trust We implement robust data quality, lineage, and role-based access controls — enabling secure and compliant AI and analytics operations across ServiceNow environments.

Real-World Impact: A Case Study

A global enterprise using ServiceNow for ITSM and IRM partnered with REDE to improve their risk posture and operational efficiency. By leveraging Databricks and REDE's data engineers, we:

• Unified risk, asset, and incident data from ServiceNow and external sources

• Created a centralized analytics lakehouse on Databricks

• Built real-time dashboards for risk scoring, incident heatmaps, and SLA violations

• Implemented predictive analytics for proactive issue resolution

The result?

+ 60% reduction in reporting latency

+ AI-driven decisioning across risk and compliance workflows

+ Scalable infrastructure ready for future AI agent deployments

Why Choose REDE for Databricks and Data Engineering?

• Domain Expertise: Deep understanding of ServiceNow data models, processes, and modules
  

• Databricks Certified Engineers: Experts in Spark, Delta Lake, MLflow, and Lakehouse architecture
  

• End-to-End Delivery: From data ingestion and transformation to AI model deployment
  

• Security & Compliance First: Data solutions aligned with DORA, SOX, HIPAA, and more
  

• Global Reach: Supporting enterprises in the USA, EU, and APAC markets

Your Data. Your Platform. Our Engineering.

At REDE Consulting, we believe in building data foundations today that power AI solutions of tomorrow. With our partnership with Databricks, we help you go beyond dashboards — and toward a truly intelligent enterprise.

If you’re looking to accelerate your ServiceNow AI strategy, streamline operations, or unlock new insights from your enterprise data, let REDE be your trusted data engineering and Databricks partner.

📩 Reach out today to discuss your data challenges. { info@rede-consulting.com }