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ServiceNow Asset Management System

ServiceNow IT Asset Management (ITAM) is a module within the broader ServiceNow platform, which is a cloud-based platform that provides various IT service management (ITSM) and business management solutions. ServiceNow ITAM specifically focuses on managing and optimizing an organization's IT assets throughout their lifecycle.



Here are key features and functions of ServiceNow IT Asset Management:

  1. Asset Discovery and Inventory:

  • ServiceNow ITAM helps in discovering and maintaining a comprehensive inventory of IT assets across the organization. This includes hardware devices, software applications, and other configuration items.

  1. Lifecycle Management:

  • It allows organizations to track and manage the entire lifecycle of IT assets from procurement to disposal. This includes activities such as purchasing, deployment, maintenance, and retirement.

  1. Configuration Management Database (CMDB):

  • ServiceNow ITAM integrates with the Configuration Management Database (CMDB) to provide a centralized repository for configuration information. This helps in maintaining a clear understanding of the relationships between different assets and their dependencies.

  1. Financial Management:

  • The platform includes financial management features to track the costs associated with IT assets. This can include purchase costs, maintenance costs, and other financial aspects throughout the asset lifecycle.

  1. Software License Management:

  • ServiceNow ITAM assists in managing software licenses by tracking usage, ensuring compliance, and optimizing license utilization. This helps organizations avoid over-licensing or being non-compliant with software agreements.

  1. Automation and Workflows:

  • It provides automation capabilities and workflow management to streamline processes related to IT asset management. This includes automated request and approval processes, as well as automated actions based on predefined triggers.

  1. Reporting and Analytics:

  • ServiceNow ITAM includes reporting and analytics tools to provide insights into asset utilization, compliance status, and financial aspects. This helps organizations make informed decisions regarding their IT assets.

  1. Integration with Other ServiceNow Modules:

  • ServiceNow ITAM can seamlessly integrate with other modules within the ServiceNow platform, such as Incident Management, Change Management, and Service Desk, creating a holistic approach to IT service delivery and management.


By leveraging ServiceNow ITAM, organizations aim to improve the efficiency of IT asset management processes, reduce costs, ensure compliance, and enhance overall IT service delivery.

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