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ServiceNow - Engagement Manager

ServiceNow - Engagement Manager

Location: Pune / Remote

Travel Requirements: 25% or less

Employment Status: Full-time

Relevant Experience: 3-5yrs

A passion for Excellence on the ServiceNow Platform

We’re just as obsessed with our employees as we are our customers. We are a passionate group of developers and consultants who truly love the intricacies of coding and the big picture ideas of business innovation.

We support our team members from their very first day, and throughout their time working with our Fortune 500 clients. At Rede Consulting, you’ll work with the best talent and top clients in the industry and you’ll quickly understand why we call ourselves a family.


As an Engagement Manager with Rede Consulting, you will be accountable for the management and delivery of ServiceNow implementation projects. You will provide oversight and management of resources, as well as scope, schedule and cost related to projects. Utilizing best practices for effective project management, you will lead project management and operational support activities to define work schedules and assignments, review deliverables, manage discrepancies and communicate effectively with the customer and team.


  • Develop and manage relations with key client stakeholders.

  • Work in partnership with clients to provide best practice solutions in order to meet their business objectives

  • Provide oversight and management of scope, time and schedule on assigned projects

  • Develop Work Breakdown Structures and full project plans using MS Project, or other project management tools. Update resource plans on a regular basis as directed by management.

  • Ensure project collateral is delivered to client in a timely manner and centrally stored. This includes, but not limited to, pre- implementation checklists, kick-off meeting and workshop presentation decks, project plans and meeting agendas/notes.

  • Work independently as well as part of a team using good communication and positive attitude, promoting our passionate and family-like culture.

  • Collaborate with solution consultants,, business process consultants and developers to deliver solutions to client

  • Direct discovery workshops at client site and/or remotely to validate requirements for engagement

  • Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients

  • Build on current platform knowledge by learning new modules and broadening skillset.

  • Continue learning service delivery solutions, technologies and methodologies.

  • Maintain professionalism and an uninterrupted work environment during all client meetings and interactions.

  • Uphold excellent time management and organization skills

  • Remain disciplined and self-directed…a great leader and team player with a record of accomplishment in managing multiple complex projects.

  • Be a trusted advisor to the customer through understanding their existing and future needs to drive the ServiceNow solution

  • Strong communication, presentation, and writing skills

  • Maintain current certifications

  • Keep up to date on all Delta releases


* CSA certification preferred

* ITIL 4 certification preferred

* PMP Certification preferred


We are constantly hiring new talents. The positions we post are examples of roles we offer. If we are a match, we encourage you to build your career with us according to your own passions. If you find the published role matching your expertise, we encourage you could apply to : ! NOW.

Our hiring team reads each application and directs your application to all of the correct team(s).

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