ServiceNow Implementation Specialist
Location : Pune, Germany, Singapore
Emp Type : Full Time
Who We Are: At Rede Consulting, we are building a world class service organization that is designed to add value to our customers NOW.
Roles and Responsibilities...
(-) Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform.
(-) Implement technology specific best practices and standards.
(-) Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.
(-) Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
(-) Translates requirements into functional and technical requirements.
(-) Designs and develops extensions to Service Now data model in support of requirements towards CMDB, SACM and other modules.
(-) Reviews and refines designs for usability, review testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results. Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
(-) Evaluation of new features and produce comprehensive analysis and recommendations. Perform and participate in product roadmap planning.
(-) Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech-notes, and testing, etc.
(-) Bachelor’s degree in Computer Science, Engineering, or other related fields
(-) 5+ years of relative experience
(-) Ability to work remotely and independently
(-) ServiceNow Certification must
(-) Practical experience with agile methodologies/tools. Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business
(-) Experience with leading geographically separated customers and onshore/offshore teams Interact cross-functionally on matters that require coordination across the organization and collaborates well with other groups, voluntarily shares information
** Candidate interested to work in Germany, must have knowledge of locally spoken language (i.e. German)
If you’re Smart, Humble, Innovative and Team-oriented and want to make the “world of work” a better place, let’s talk. Mail your update cv to - firstname.lastname@example.org today.