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ServiceNow IRM Expertise and Implementation Approach

  • Writer: Rede Consulting
    Rede Consulting
  • 1 day ago
  • 2 min read

By - REDE Consulting - IRMGRC team.


About REDE Consulting

REDE Consulting is a premier ServiceNow Partner specializing in Governance, Risk, and Compliance (GRC) solutions, Integrated Risk Management (IRM), IT Operations Management (ITOM), and IT Asset Management (ITAM). We help global enterprises maximize the potential of their ServiceNow investments with advisory, implementation, and managed services.


Our ServiceNow IRM Expertise

REDE Consulting offers deep expertise across the full lifecycle of IRM initiatives:

Area

Expertise

Advisory

Strategy, Roadmap, Maturity Assessment, Compliance Mapping

Implementation

Core IRM Modules: Policy & Compliance, Risk Management, Audit Management, Vendor Risk Management

Customization

Tailored Workflows, Risk Scoring Models, Dashboard & Reporting Enhancements

Integration

Integration with Third-Party Systems like Archer, SAP GRC, Compliance Databases

Managed Services

Continuous Improvement, Support & Maintenance

ServiceNow IRM – Typical Implementation Stages by REDE

  1. Discovery & Assessment

    • Business Process Workshops

    • Risk and Control Library Alignment

    • Current State vs Target State Gap Analysis

  2. Design & Architecture

    • Data Model Design (Risk Register, Control Library, Compliance Management)

    • Workflows, User Roles, Reporting Requirements

    • Solution Blueprint and Architecture

  3. Build & Configuration

    • Implementation of Core IRM Modules

    • Customization of Risk Calculators, Indicators, and Reporting

    • ACLs and Security Setups

  4. Testing & Deployment

    • User Acceptance Testing (UAT)

    • Training for Key Users

    • Go-Live Support

  5. Post-Go-Live Support

    • Hypercare Phase

    • Enhancements & Continuous Improvement Roadmap

Possible ServiceNow IRM Architecture (Simplified View)

┌────────────────────────────────────────────────────────────────────┐
│                      ServiceNow Platform (Core)                    │
├────────────────────────────────────────────────────────────────────┤
│ IRM Applications                                                   │
│ ├── Policy and Compliance Management                               │
│ ├── Risk Management                                                │
│ ├── Audit Management                                               │
│ └── Vendor Risk Management                                         │
├────────────────────────────────────────────────────────────────────┤
│ Data & Integration Layer                                           │
│ ├── External Compliance Sources (ISO, NIST, GDPR, HIPAA)           │
│ ├── Integration with Enterprise Systems (ERP, HR, Security Tools)  │
│ └── Threat Intelligence Feeds (Optional)                           │
├────────────────────────────────────────────────────────────────────┤
│ Common Services                                                    │
│ ├── CMDB (Configuration Management Database)                       │
│ ├── Reporting & Dashboards                                         │
│ ├── Notifications & Task Management                                │
│ └── AI/ML Insights (ServiceNow Predictive Intelligence, GenAI)     │
└────────────────────────────────────────────────────────────────────┘
Optional Enhancements:

  • IRM Mobile App: Risk Approvals and Audit Evidence Collection via Mobile

  • IRM AI Assistant: Auto-suggest risk mitigation strategies using GenAI

  • KPI Framework: Predefined Risk Metrics and Reporting Templates



Why Choose REDE for Your IRM Journey?

  • Proven IRM Implementations: Delivered multiple successful IRM projects across industries like Insurance, Financial Services, Healthcare, and Technology.

  • Certified Experts: Our team includes Certified ServiceNow IRM Implementers, Architects, and Auditors with real-world domain knowledge.

  • Industry-Specific Frameworks: Pre-built risk libraries and compliance frameworks tailored for your industry.

  • Focus on Outcomes: We don’t just deploy the tool – we ensure measurable outcomes like faster compliance reporting, better risk visibility, and audit-readiness.

  • Global Reach, Personalized Attention: With delivery centers in India, Europe, and the USA, REDE ensures agility and expertise for your unique needs.


Sample Case Study Snapshot

  1. Client: Leading US Insurance Company

  2. Challenge: Legacy Risk Processes, Audit Findings, Regulatory Pressures (NAIC, SOX)

  3. Solution: Implemented ServiceNow IRM (full suite) Integrated Risk and Audit Management with CMDB and Incident Management Delivered real-time Risk Dashboards for Executives and Board Reporting

  4. Outcome: 50% reduction in risk reporting time 70% faster audit evidence gathering Improved regulatory compliance posture by 40% within 9 months



Get Started with REDE Consulting

Ready to transform your risk management approach with ServiceNow IRM?

Let’s connect!




 
 
 
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