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ServiceNow IRM Practice Head ( Pune )

Position Overview: The ServiceNow IRM (Integrated Risk Management) Practice Head is a senior leadership role responsible for overseeing the strategic direction, growth, and successful delivery of the ServiceNow IRM practice within the organization. This role involves managing a team of experts, driving business development efforts, and ensuring client satisfaction by providing innovative and effective IRM solutions using the ServiceNow platform.

Key Responsibilities:

  • Strategic Leadership:

  • Develop and execute a comprehensive strategy for the ServiceNow IRM practice in alignment with overall organizational goals.

  • Stay abreast of industry trends, emerging technologies, and best practices in IRM and incorporate them into the practice's offerings.

  • Practice Development and Growth:

  • Drive the growth of the ServiceNow IRM practice by identifying new business opportunities, expanding client relationships, and exploring untapped markets.

  • Collaborate with sales and marketing teams to create compelling value propositions, go-to-market strategies, and marketing campaigns.

  • Team Management:

  • Lead and manage a team of ServiceNow IRM consultants, architects, developers, and analysts.

  • Provide mentorship, coaching, and professional development opportunities to team members to enhance their skills and capabilities.

  • Solution Design and Delivery:

  • Work closely with clients to understand their IRM requirements and business challenges, and design effective solutions using the ServiceNow platform.

  • Ensure high-quality delivery of projects by overseeing solution design, configuration, development, testing, and deployment.

  • Client Engagement and Relationship Management:

  • Cultivate and maintain strong client relationships by serving as a trusted advisor and understanding their evolving needs.

  • Collaborate with clients to define project scopes, objectives, and success criteria, and manage expectations throughout project lifecycles.

  • Thought Leadership:

  • Establish the ServiceNow IRM practice as a thought leader in the industry by contributing to thought leadership content, speaking at industry events, and participating in relevant forums.

  • Performance Metrics and Reporting:

  • Define and track key performance metrics for the ServiceNow IRM practice, such as project profitability, client satisfaction, and team utilization.

  • Provide regular reports and updates to senior leadership on the practice's performance and growth trajectory.

  • Continuous Improvement:

  • Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and quality of the practice's services and solutions.

  • Seek feedback from clients, team members, and stakeholders to identify areas for improvement and implement corrective actions.


  • Bachelor's or master's degree in a relevant field (e.g., Business, Information Technology, Risk Management).

  • Extensive experience (5+ years) in ServiceNow IRM solution design, implementation, and delivery.

  • Proven track record of successfully managing and leading teams in a consulting or professional services environment.

  • Strong understanding of risk management principles and practices, as well as regulatory compliance requirements.

  • Exceptional communication, interpersonal, and presentation skills.

  • Business acumen and ability to drive business development efforts.

  • Relevant ServiceNow certifications are a plus.

As the ServiceNow IRM Practice Head, you will play a pivotal role in shaping the future of the organization's IRM practice, driving innovation, and delivering impactful solutions to clients leveraging the ServiceNow platform.

Interested ?

Please share your updated profile with us at [ ] now.

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