ServiceNow ITSM module details n features.
Deliver services that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM solution.
Incident Management : Streamline service restoration with intelligent routing and built-in collaboration.
Problem Management : Identify the root cause of issues and proactively prevent future disruptions.
Change and Release Management : Reduce change-related risks and costs while accelerating the release of business services.
Request Management : Give end users a modern, consumer-like experience through a self-service portal.
Virtual Agent : Use chatbots to provide consistent IT services that increase CSAT and IT productivity.
Agent Intelligence : Resolve issues faster by using machine learning to categorize, route, and prioritize issues.
Performance Analytics : Use dashboards to anticipate trends, prioritize resources, and drive service improvements.
Walk-Up Experience : Boost customer satisfaction with a streamlined channel for face-to-face IT support requests.
Knowledge Management : Capture and package knowledge from across the organization for employees to access on demand.
Asset and Cost Management : Track costs, quantities, and contracts for hardware and virtual assets.
Reports and Dashboards : Generate and distribute customized reports and dashboards on demand and in real time.
Service Level Management : Monitor performance against service commitments and prioritize, reassign, and escalate tasks.
Configuration Management : Track the states and relationships of configuration items in your technology environment.
Benchmarks : Compare your ITSM performance to industry averages and optimize with recommendations.
Surveys and Assessments : Drive continual service improvement with feedback and assessment results for any service.
Continual Improvement Management : Manage improvements from ideation through delivery by aligning people, processes, and data.