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ServiceNow ITSM module details n features.

Deliver services that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM solution.

  1. Incident Management : Streamline service restoration with intelligent routing and built-in collaboration.

  2. Problem Management : Identify the root cause of issues and proactively prevent future disruptions.

  3. Change and Release Management : Reduce change-related risks and costs while accelerating the release of business services.

  4. Request Management : Give end users a modern, consumer-like experience through a self-service portal.

  5. Virtual Agent : Use chatbots to provide consistent IT services that increase CSAT and IT productivity.

  6. Agent Intelligence : Resolve issues faster by using machine learning to categorize, route, and prioritize issues.

  7. Performance Analytics : Use dashboards to anticipate trends, prioritize resources, and drive service improvements.

  8. Walk-Up Experience : Boost customer satisfaction with a streamlined channel for face-to-face IT support requests.

  9. Knowledge Management : Capture and package knowledge from across the organization for employees to access on demand.

  10. Asset and Cost Management : Track costs, quantities, and contracts for hardware and virtual assets.

  11. Reports and Dashboards : Generate and distribute customized reports and dashboards on demand and in real time.

  12. Service Level Management : Monitor performance against service commitments and prioritize, reassign, and escalate tasks.

  13. Configuration Management : Track the states and relationships of configuration items in your technology environment.

  14. Benchmarks : Compare your ITSM performance to industry averages and optimize with recommendations.

  15. Surveys and Assessments : Drive continual service improvement with feedback and assessment results for any service.

  16. Continual Improvement Management : Manage improvements from ideation through delivery by aligning people, processes, and data.

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