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ServiceNow Senior Software Engineer- ITOM/CMDB

ServiceNow Senior Software Engineer- ITOM/CMDB

Remote - India

Why Us

Rede Consulting is delivering solutions that revolutionize the world of Enterprise using the ServiceNow platform. We are a leading ServiceNow technology strategy, design, and enterprise operations partner to public and private sector clients. We work with some of the world’s biggest brands in Telecom, Healthcare, IT Consulting, Automation, Defence, Government, etc, and help them to bridge the gap between what customers expect and what their technology can deliver.

Expected Role and Responsibilities...

  • As a ServiceNow ITOM Developer supporting CMDB you will be primarily creating new service maps/patterns and building/validating that related event management capabilities are working to support an automated service health dashboard

  • Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding

  • Interact with technical SMEs to get necessary environment information to support your service map and event work

  • Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding

  • Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders

  • Participate in user acceptance testing of the resulting maps, impact rules, and event management work

  • Promote your update sets and data across applicable SN environments

  • Remediate any production incidents that arise related to this scope

  • Align with existing SN technical lead for map/event work to ensure a consistent approach that does not break shared patterns

  • Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

Expected Required Expertise...

  • Experience with Discovery and service discovery capabilities within ServiceNow (or BMC)

  • Ability to communicate and implement ITOM/CMDB

  • Ability to comprehend, modify and create server-side, object-oriented JavaScript, Unix Shell scripting and Windows scripting, and PowerShell

  • Ability to research and independently perform configuration, operation, or network connectivity of applications, operating systems, and network devices

  • Experience in system administration of Linux and Windows servers (pref)

  • Exposure to protocols such as HTTP, TCP, SNMP, SOAP, and REST

  • IT Operations experience in storage, network, and computing of enterprise environments

  • Service-oriented and distributed application architecture in the enterprise (web services, data access, and persistence, client/server, etc.)

  • Understand Credential less and Credential based Discovery

  • Install, configure, and integrate software products from ServiceNow ITOM visibility with a focus on the discovery, service mapping, certification management, Service # Graph Connectors, and Multisource CMDB

  • Ability to prevent duplicate CI's with CI identifiers

  • Extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns

  • Knowledge and ability to configure, manage and maintain MID servers

  • Proficient in working with command line console for Service Mapping

  • Ability to work with and migrate patterns between Environments for Service Mapping

  • Proficient in configuring Identification Rules for Service Mapping

  • Ability and knowledge in the Discovery of multi-tier services including advanced pattern configuration for Service Mapping


  • Any Degree/ Diploma in Computer Science, Technology, Software Development, Business Information Sciences, or equivalent industry experience

  • Must have active mainline ServiceNow Certificates

Apply now at Rede Consulting

Join us! Help create the best employee experiences that improve the way the world works with ServiceNow. Send in your resume to Rede's Talent Hiring team at

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