ServiceNow Software Asset Management (SAM) Pro

ServiceNow Software Asset Management (SAM) Pro includes several modules designed to optimize software license usage, reduce costs, ensure compliance, and provide actionable insights.

1. Software Asset Lifecycle Management

• Purpose: Manages the complete lifecycle of software assets from procurement to retirement.

• Key Features:

  • License tracking and compliance.

  • Automation of software requests and fulfillment.

  • Software reclamation for unused or underutilized licenses.

2. License Management

• Purpose: Tracks software licenses and ensures compliance with vendor agreements.

• Key Features:

  • Monitoring of license utilization.

  • Tracking of entitlements for vendors like Microsoft, Adobe, Oracle, and SAP.

  • Alerts for over-licensing or under-licensing.

3. Publisher Packs

• Purpose: Predefined content and configurations for popular software vendors.

• Key Features:

  • Prebuilt content for specific vendors (e.g., Microsoft, IBM, Oracle, SAP).

  • Templates for managing licenses and tracking compliance.

4. Software Reconciliation

• Purpose: Reconciles discovered software installations with purchased licenses.

• Key Features:

  • Automated reconciliation of installed versus licensed software.

  • Identification of compliance gaps or surplus licenses.

5. Software Discovery and Normalization

• Purpose: Identifies installed software across the organization and standardizes the data.

• Key Features:

  • Normalization of discovered software titles.

  • Integration with ServiceNow Discovery and third-party discovery tools.

  • Accurate software categorization using the ServiceNow Content Library.

6. Optimization and Reclamation

• Purpose: Optimizes license usage and reclaims unused licenses.

• Key Features:

  • Identifies underutilized software for reclamation.

  • Automates the removal or reassignment of licenses.

  • Reduces software costs by reclaiming unused entitlements.

7. Compliance Management

• Purpose: Ensures software usage aligns with licensing agreements.

• Key Features:

  • Compliance reports and dashboards.

  • Alerts for potential non-compliance risks.

  • Remediation workflows for addressing compliance issues.

8. Contract and Vendor Management

• Purpose: Manages software contracts and vendor relationships.

• Key Features:

  • Tracking contract expirations and renewals.

  • Monitoring vendor performance and terms.

  • Linking contracts with entitlements and software usage.

9. Software Spend Analysis

• Purpose: Provides insights into software spending.

• Key Features:

  • Budgeting and forecasting for software expenses.

  • Insights into cost-saving opportunities.

  • Spend dashboards for vendor-specific analysis.

10. Cloud Management Integration

• Purpose: Extends SAM capabilities to manage cloud-based software and subscriptions.

• Key Features:

  • Tracking SaaS subscriptions and utilization.

  • Managing cloud-based licenses (e.g., Microsoft 365, AWS).

  • Identification of unused or duplicate SaaS applications.

11. Advanced Reporting and Dashboards

• Purpose: Provides a consolidated view of software assets, compliance, and spending.

• Key Features:

  • Prebuilt and customizable reports.

  • Real-time dashboards for decision-making.

  • Integration with ServiceNow Performance Analytics for advanced insights.

12. Integration with CMDB

• Purpose: Links software assets to the Configuration Management Database (CMDB).

• Key Features:

  • Relating software assets to business services and hardware.

  • Improved visibility and impact analysis for IT operations.

13. Mobile Capabilities

• Purpose: Access and manage software assets on the go.

• Key Features:

  • Mobile-enabled software requests.

  • Reclamation approvals via mobile devices.

These modules help organizations maximize the value of their software investments while minimizing risks and costs.