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ServiceNow Solution Architect

ServiceNow Solution Architect

Location: Pune / Remote

Travel Requirements: 25% or less

Employment Status: Full-time

A passion for Excellence on the ServiceNow Platform

We’re just as obsessed with our employees as we are our customers. We are a passionate group of developers and consultants who truly love the intricacies of coding and the big picture ideas of business innovation.

We support our team members from their very first day, and throughout their time working with our Fortune 500 clients. At Rede Consulting, you’ll work with the best talent in the industry and you’ll quickly understand why we call ourselves a family.


At Rede Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life.

As a Solutions Architect with Rede Consulting, your primary role will include working to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform. Additionally, you will have the opportunity to contribute to the pre-sales process as a solutions consultant. This will require broad technical and process knowledge across a wide portfolio of Rede’s services and products. You will assist clients by crafting solutions to complex problems by leveraging the ServiceNow platform.

Primary Responsibilities:

  • Expert with JavaScript and ServiceNow JavaScript API's

  • Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts

  • Lead development effort of solutions in three (3) or more of the following specializations:

  • ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc.)

  • Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)

  • Custom Application Development (Scoped Applications)

  • 3rd Party Integrations Development (REST, SOAP, MID Servers, etc.)

  • Create overall technical architecture for ServiceNow implementations that align with customer business requirements

  • Review developers code and provide recommendations/best practices to ensure success

  • Attend requirements review and validation sessions as required

  • Participate in scrum ceremonies

  • Work independently as well as part of a team using good communication and positive attitude

  • Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients

  • Build on current platform knowledge by learning new applications and broadening skillset

  • Continue learning service delivery solutions, technologies and methodologies

  • Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

  • Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.

  • Remain innovative, creative, self-directed…a great leader and team player with a record of accomplishment in managing multiple complex tasks

  • Maintain current certifications, keep up to date on all Delta releases

  • Ability to demonstrate proficiency with ServiceNow ITSM plus one additional major application suite (ITOM, SAMP, ITBM, SecOps, GRC, CSM, HRSD)

  • Provide ServiceNow vendor and industry best practice recommendations for ServiceNow implementations to customers

Secondary Responsibilities:

  • Lead sales discovery conversations

  • Utilize strong communication and presentation skills demonstrating solutions to an often complex audience

  • Strong oral communication skills to C-Level leaders with business acumen

  • Business professional written communication skills

  • Strong oral communication skills to technical customers

  • Lead discovery workshops and scope engagements on these topics

  • Build Proof of Concepts/Proof of Value solutions to potential customers

  • Ability to create functional POC/POV

  • Assist with pre-sales activities around technical and functional inquiries

  • Provide in-depth details of project scope to delivery teams

  • Scope and estimate project LOEs (level of effort)

  • Assist with writing SOWs (Statement of Work) and ROMs (Rough Order of Magnitude)

  • Ability to create business agreements and contracts

  • Revise and update SOWs and ROMs

  • Any other duties and tasks assigned by the manager


We are constantly hiring new talents. The positions we post are examples of roles we offer. If we are a match, we encourage you to build your career with us according to your own passions. If you find the published role matching your expertise, we encourage you could apply to : ! NOW.

Our hiring team reads each application and directs your application to all of the correct team(s).

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