Streamline ICT Contract and Third-Party Risk Management with ServiceNow

In an increasingly interconnected digital landscape, financial institutions across the EU must navigate evolving regulatory demands. One such regulation—Digital Operational Resilience Act (DORA)—places a sharp focus on how organizations manage their ICT (Information and Communication Technology) contracts and third-party risks. DORA mandates financial entities to ensure robust risk management practices that not only reduce disruptions but also promote operational resilience.

Streamline ICT Contract and Third-Party Risk Management with ServiceNow – A Path to DORA Compliance

Why ICT Contract & Third-Party Risk Management Matters Under DORA

DORA compliance isn’t merely a checkbox exercise. It requires that your organization:

• Identifies and assesses third-party ICT service providers.

• Monitors and manages contractual obligations, SLAs, and risks.

• Ensures continuous visibility and control over the ICT supply chain.

• Maintains centralized documentation and audit trails for regulatory reporting.

This is where ServiceNow’s Integrated Risk Management (IRM) and Vendor Risk Management (VRM) solutions come into play.

How ServiceNow Helps Streamline DORA Compliance

With ServiceNow, organizations gain a centralized and automated platform to:

• Track ICT vendor contracts and performance metrics in real time.

• Automate risk assessments and due diligence workflows.

• Standardize risk scoring and reporting across all third-party engagements.

• Enable cross-functional collaboration between procurement, risk, legal, and compliance teams.

• Generate compliance-ready reports for auditors and regulatory bodies.

How REDE Consulting Supports Global Clients on the Journey to DORA Compliance

At REDE Consulting, we understand that no two businesses are alike—and neither are their risk landscapes. That's why we offer tailored ServiceNow solutions that empower financial enterprises to meet DORA obligations with agility and confidence. Here’s how we’re helping:

+ Out-of-the-box ServiceNow IRM & VRM Deployments: We enable rapid deployments of ServiceNow’s IRM/VRM modules customized to your contract and third-party risk processes.

+ Contract Intelligence & Centralization: We help our clients migrate legacy contracts into a unified ServiceNow repository, enriched with AI-driven insights.

+ Automated Risk Workflows: From onboarding to offboarding, REDE helps design intelligent workflows that automate risk evaluation and flag DORA non-conformities in real-time.

+ Compliance Dashboards & Reporting: Our experts build intuitive dashboards that give compliance teams real-time visibility into risk posture and vendor performance—key to fulfilling DORA reporting requirements.

+ Advisory & Continuous Optimization: With our deep domain knowledge and ongoing support, REDE ensures that your ICT contract and risk management processes evolve with the regulatory landscape.

Final Thoughts

As the DORA deadline approaches, proactive compliance is not just strategic—it’s essential. With ServiceNow as the digital backbone and REDE Consulting as your transformation partner, you can simplify the complexities of ICT contract and third-party risk management while positioning your organization for long-term resilience.

Ready to future-proof your compliance strategy?

Reach out to REDE Consulting at { info@rede-consulting.com } and learn how our ServiceNow-certified experts can help your organization stay compliant, secure, and scalable in a DORA-regulated world.