Customer Success Stories - We have the solutions you need! Below is one of the example's, of how we’ve utilized ITSM to help businesses just like yours.

Client Industry Domain : A Global - Professional Services Company
No. of Employees : 25,000+
Global Presence : EMEA, JPAC, USA, ANZ
Engagement Type : White label
Business Issues: Ineffective ticketing process, reporting was limited, and reports had to be consolidated into spreadsheets for stakeholders.
Problems:
No Process: Poorly routed tickets
No Automation: Manual touch-points
Tracking manual processes by spreadsheet and email
Limited reporting capabilities
Success Story:
ServiceNow is the only ticketing system, a single source for reporting tickets
Leveraging ServiceNow to track change tickets, instead of a limited in-house application
Automated ticket assignment expedites resolution timeline
Scheduled reports bring significant value to Service Desk management process
Built bots to automate generic queries
Stream lined mail routing using workflow
Ticketing life cycle analysis and management
Consolidate multi instances to single global one ( made huge cost saving in license fee )
Integrated 3rd party applications
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