Use ServiceNow industry-focused solutions to solve specific business issues.
Telecommunications Service Management
Product Catalog Management Core: Delivers a data model that captures product specifications and characteristics for the product catalog on the Now Platform.
Order Management for Telecommunications: Provides a data model to capture simple and composite product orders that enable orchestration and decomposition.
Multisite offering: Manage order fulfillment based on site. Provides an enriched data model to support site-based ordering.
Change orders: Process change orders more efficiently. Update sold product and installed base data to improve customer interactions.
Telecommunications product ordering open API: Enables standardized bi-directional integrations between external product ordering systems and ServiceNow.
Core data model: Extend CI Classes to support Edge, Port, Controller, and Circuit resources. Provides pre-defined objects and attributes relevant to each class to deliver out-of-box functionality, allowing faster time to value for customers and partners.
Telecommunications Network Performance Management
Telecommunications Alarm Management open API: Support the ability to create, clear, and update alarms, which is further processed by event processing engine to create related alerts and incidents.