Unified Self Service Portal
Help users help themselves
A modern, consumer-style IT experience
In the digital age, employees expect to use the same kinds of digital tools in the workplace as they use in their consumer lives. The ServiceNow self-service portal provides a one-stop-shop for employee technology needs:
access to knowledge and collaboration,
a service catalog, and
simple self-help tools.
Reduce costs and improve IT customer satisfaction
Empower customers to self-solve up to 40% of technology issues with a user-friendly IT portal.
Self-logging and resolution
Employees bypass the service desk bottleneck to log their own issues and find solutions. Intuitive issue logging, status tracking, a searchable knowledge base, and a powerful collaboration platform all empower employees to find information, seek help, and fix issues faster—without calling the service desk.
“We have seen a substantial increase in self-logging. The number of calls to the service desk has visibly reduced, allowing staff to focus on improving service to our internal customers." CTO, Finance Company
Knowledge is a critical enabler for self-service. The self-service portal includes a searchable knowledge base and knowledge management system, making it easy to capture, structure, and share knowledge assets of all types: articles, documents, tutorials, and videos.
"Besides supporting service delivery, we use ServiceNow to control our IT assets, do reporting, and manage the knowledge database. There is no need for additional software packages." - CEO, Retail Company
The service catalog is a winning solution for an organization's IT department. This consumer-style web and mobile portal guides end users through an intuitive ordering and tracking process. Behind-the-scenes process automation enables instant delivery of digital services.
An integrated collaboration platform enables users to reach out to colleagues for help, wherever they are—to uncover otherwise hidden organizational knowledge. Collaboration sessions are automatically added to the knowledge base for future use, so problem-solving sessions are always captured.