Uniting AI + Data + Workflows Across Every Corner of Your Business Using ServiceNow and Databricks

In hyper-connected digital landscape, data is more than just an asset—it's the engine of innovation. But data alone isn't enough. When combined with AI and seamless workflows, businesses can unlock unprecedented levels of automation, decision-making, and productivity. That’s where the integration of ServiceNow and Databricks, enabled by REDE Consulting, creates true enterprise value.

The Challenge: Islands of Data and Disconnected Workflows

Many global enterprises today operate with data scattered across systems, teams, and silos. While they may have robust platforms for workflow automation like ServiceNow or powerful data and AI platforms like Databricks, they often lack cohesion between the two.

This results in:

• Manual data handoffs between departments

• Delayed or inconsistent decision-making

• Underutilized insights from AI models

• Poor alignment between business processes and data strategy

The Opportunity: Convergence of ServiceNow + Databricks

ServiceNow provides the digital workflows that power modern enterprises—from ITSM and GRC to HR, CSM, and ESG. Databricks, on the other hand, enables data teams to build scalable, collaborative AI/ML models on a unified data lakehouse.

The magic happens when these two ecosystems talk to each other. By combining the real-time operational workflows of ServiceNow with the advanced analytics and AI models from Databricks, organizations can:

• Automate decisions and actions based on AI/ML predictions

• Trigger workflows in ServiceNow directly from Databricks insights

• Monitor compliance, risk, or service performance in real time

• Empower non-technical users to act on complex data through familiar ServiceNow interfaces

How REDE Consulting Is Making It Happen

At REDE Consulting, we specialize in bridging this gap for global enterprises. Our experts design and implement tailored integration strategies that combine the best of ServiceNow workflows with Databricks intelligence.

Keyways We Help:

1. End-to-End Architecture Design – We define integration blueprints that align with your business goals and technology stack.
   

2. Real-Time Workflow Automation – Trigger ServiceNow flows based on ML outcomes from Databricks.
   

3. DataOps for Compliance & Risk – Monitor ESG, IT risk, or internal controls using Databricks data feeding into ServiceNow IRM.
   

4. GenAI Enablement – Use REDE-built ServiceNow CoPilots that tap into Databricks models for AI-powered guidance and decisions.
   

5. Seamless User Experience – Business users get simplified access to AI-driven insights directly within ServiceNow dashboards.

Use Cases in Action

• Predictive ITSM: Use AI to anticipate incidents and trigger proactive ServiceNow workflows
  

• Risk Management: Combine risk data with real-time analytics to automate IRM workflows
  

• Customer Experience: Score customer feedback using NLP models in Databricks and launch CSM resolutions in ServiceNow
  

• Sustainability & ESG: Analyze carbon footprint data in Databricks, auto-populate reports and disclosures in ServiceNow ESG module

The Future: Unified Intelligence Everywhere

With REDE Consulting as your transformation partner, you don’t just connect tools—you enable enterprise-wide intelligence. We ensure your AI, data, and workflows aren’t operating in silos but working together as a strategic force.

Ready to Turn AI + Data + Workflows Into Action?

Connect with us at REDE Consulting to explore how we can help your organization maximize value from ServiceNow and Databricks.