Position : SN Lead Technical Consultant
Location : Pune, India
Rede Consulting is looking for a talented and experienced ServiceNow Lead Technology Consultant with strong implementation skills with the ServiceNow platform as well as the ability to support, guide, train and manage a team of other ServiceNow consultants. The ServiceNow Lead Technical Consultant role will work closely with our external clients and internal technology project teams to achieve this outcome within the Agile Methodology.
The successful applicant will be responsible for ensuring the successful delivery of ServiceNow installations at various client sites. The main responsibilities of this role are:
-Guidance of a team of ServiceNow Consultants who provide implementation, administration and support of the ServiceNow platform
-Continuing hands on development of the ServiceNow platform
-Configure Workflow, Application UI and Customize ServiceNow applications,
-Perform minor and major enhancements requests to a client’s ServiceNow instance(s), including changes to the user interface, system properties, foundation content, and modifications to existing workflows
-Facilitate roll out of new applications and modules in ServiceNow
-Identify system deficiencies, recommend solutions as a trusted advisor to clients
-Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
-Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
-Ensure tool configuration consistency across development, testing and production environments
-Proven experience leading, or mentoring of a team of 5 + ServiceNow consultants
-Implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
-Experience working with ServiceNow
-Understanding of the project delivery life-cycle and processes
-Practical experience in creation or modification of the relevant ITSM tool-set components
-Strong interpersonal skills with the ability to work well with all levels of staff
-Consultative and analytical approach
-Real world exposure to cloud technologies and S-a-a-S
-Experience implementing ServiceNow Service Catalog and CMS
-Design a company-wide service catalog that offers a collection of services.
-Present a customized UI for a knowledge base.
-Create customized login pages or search pages, as well as personalized views of lists, tables, charts, or graphs.
-Integrating ServiceNow with other company applications.
-Build a tailored self-service portal for end users that is in compliance with a corporate style Certification.
-Working knowledge of Web Technologies (XML, HTML, JAVA Script, Angular, AJAX, CSS, HTTP/S, etc.)
Ideally you have ServiceNow Certified System Administrator certification and ITIL v3 Foundation Certification.
You will have knowledge of ITIL governance and control processes and procedures and working knowledge of cloud concepts and architecture.
As there are multiple requirements, specific opportunities will be discussed based on your experience, motivations and skills.
All applicants with the above experience will be contacted and provided a full brief on the roles.
Email your resume to our Recruitment Team at : RedeConsulting@outlook.com