Chat-bots aren’t just here to make life easier for your customers – they offer dramatic improvements in a number of areas.
Sales and Marketing - chat-bots can generate more leads, attract more customers, and increase revenue from existing customers.
Customer Service and Support - chat-bots can handle routine questions and tasks, freeing up more time for staff to deal with more complex, value-added services.
Partner Programs - chat-bots can help partners get the information they need to support their customers quickly and effectively.
Employee Assistance - chat-bots can:
/Help train new employees
/Provide human resources assistance
/Assist contact center agents with questions
Customer Insight - chat-bot conversations create the opportunity for cross-organizational analytics and insights. Marketing, product, sales, and customer service benefit from a shared view of customer trends and voice of the customer insights.