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ServiceNow’s top tools

IT Service Desk

ServiceNow® Walk‑up Experience provides a self-service portal where employees can access IT support by connecting with trained staff, who can handle queries in real-time via live chat. Features include online check-in, automated notifications for queue alerts, appointment scheduling, and inventory management.

HR Service Delivery

ServiceNow can connect HR workflows with all business departments so that repetitive tasks like onboarding or orientation and completion of forms are less reliant on manual processing, freeing up HR to focus on other priorities. By integrating ServiceNow with Workday, Overstock managed to automate 115 routine onboarding tasks and reclaim 1000 days in lost productivity.

Field Service Management

Spreadsheets, email, and other management tools are replaced with a "light-speed" service designed for everyone in the business, enabling field staff to work effectively when on location. The module’s features include appointment booking capability, dynamic scheduling, and a mobile app that supports offline working.

Application Development

Business apps can be built, tested, and run with little to no coding required, using the Now Platform® App Engine. According to ServiceNow, this tool allows businesses to ‘bring new enterprise apps to the market in half the time and one-third of the cost.’ The app development module could be especially useful for businesses lacking the resource of in-house developers.

Security Threat Resolution

ServiceNow’s automated tools can reduce threat research from 45 minutes to under a minute. The ServiceNow Governance, Risk, and Compliance module prioritizes vulnerabilities, manages incidents, and visualizes the effectiveness of security investments, helping you to protect your business.

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