ServiceNow Platform Engineer
ServiceNow Platform Engineer
Location : Pune, Germany, Singapore
Emp Type : Full Time
Who We Are: At Rede Consulting, we are building a world class service organization that is designed to add value to our customers NOW.
Rede is seeking an experienced ServiceNow Platform Engineer to join our growing Enterprise Services team. You will be responsible for the evaluation, recommendation and build out of customer requirements on the ServiceNow platform utilizing ServiceNow defined best practices for configuration and development.
[+] Assist in gathering and/or reviewing client's process requirements and assisting on how they map to ServiceNow, driving platform expansion and adoption.
[+] Scope solution requirements and configure solutions around the ServiceNow platform to meet customer needs and project deliverables.
[+] Develop requirements for integration to the client’s environment (SSO, LDAP, etc.).
[+] Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.
[+] Leverage knowledge and experience to deliver end-to-end automated solutions which includes technical implementation of IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.
[+] Maintain high level of client satisfaction.
[+] Identify new opportunities to provide additional value to clients and improve business performance.
[+] Provide input on statements of work to help ensure appropriate level of effort.
[+] Participate in growing and enhancing internal process for successful client delivery.
[+] Enable business efforts through development of intellectual property (IP) Required Skills.
[+] Minimum 3+ years of hands on experience administering and configuring the ServiceNow platform
[+] 3+ years of experience in SaaS software configuration and/or development
[+] Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks working directly with customers and clients
[+] Experience building and coding Configuration Management Databases (CMDB)
[+] Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services
[+] Working knowledge of remote administration via SSH, SNMP, WMI or PowerShell
[+] Working knowledge of relational databases
[+] Working knowledge of systems and network performance and availability monitoring and analysis as well as configuration management
[+] Understanding of IT help desk and service management along with good understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk.
[+] Strong oral and written communication skills, with the ability to confidently present ideas and processes to stakeholders with varying levels of technological experience
[+] Experience dealing with technical end-users in a support role
[+] Experience and desire to work in a management consulting environment that requires regular travel Desired Skills and Certifications
[+] Experience in other ITSM systems, such as BMC Remedy, CA Service Desk, or HP Service Manager (Peregrine)
[+] Experience with Auditing and Compliance, and/or GRC applications as it relates to best practice frameworks such as ITIL, COBIT, HIPPA, PCI and others
[+] ServiceNow Certified System Administrator
[+] ServiceNow Certified System Implementation Specialist Certification
[+] ServiceNow Certified Application Developer
[+] ITIL V3 Foundations
[+] Cobit 5
** Candidate interested to work in Germany, must have knowledge of locally spoken language (i.e. German)
If you’re Smart, Humble, Innovative and Team-oriented and want to make the “world of work” a better place, let’s talk. Mail your update cv to - firstname.lastname@example.org today.