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Unlocking Infrastructure Visibility and Management with ServiceNow Discovery

In the dynamic landscape of modern IT infrastructure, maintaining visibility across diverse environments while efficiently managing resources is a paramount challenge. Enter ServiceNow Discovery, a powerful solution designed to provide holistic visibility and streamline management across on-premises, cloud, and serverless infrastructures. In this article, we delve into the capabilities of ServiceNow Discovery, highlighting its role in managing TLS certificates, firewall policies, and more within a unified system.

The Need for Comprehensive Visibility

As organizations embrace hybrid and multi-cloud architectures, the complexity of their IT ecosystems increases exponentially. Traditional methods of infrastructure management often fall short in providing real-time insights into the entire infrastructure landscape. This lack of visibility can lead to inefficiencies, security vulnerabilities, and operational bottlenecks.

ServiceNow Discovery addresses these challenges by offering a comprehensive view of all assets, configurations, and dependencies across on-premises data centers, cloud environments, and serverless platforms. By continuously discovering and mapping IT resources, ServiceNow empowers organizations to make informed decisions, optimize resource utilization, and enhance overall operational efficiency.

Managing TLS Certificates with Ease

TLS (Transport Layer Security) certificates play a critical role in securing communications between systems and users. However, managing a large number of certificates across diverse environments can be daunting. ServiceNow Discovery simplifies TLS certificate management by providing centralized visibility and control.

With ServiceNow, IT teams can easily track certificate expiration dates, renewals, and associated configurations. Automated workflows streamline the certificate lifecycle management process, reducing the risk of expired certificates and ensuring seamless communication integrity across the infrastructure.

Centralized Firewall Policy Management

Firewalls are essential components of network security, enforcing access control policies and protecting against unauthorized access. ServiceNow Discovery extends its capabilities to include centralized firewall policy management, enabling organizations to define, monitor, and enforce firewall rules across their entire infrastructure.

By consolidating firewall policies within a single system, ServiceNow simplifies policy administration, ensures compliance with regulatory requirements, and enhances overall security posture. Real-time visibility into firewall configurations and rule changes empowers IT teams to respond swiftly to emerging threats and maintain a robust security posture.

Unified Platform for Infrastructure Management

ServiceNow Discovery is more than just a monitoring tool—it serves as a unified platform for end-to-end infrastructure management. By integrating discovery, monitoring, and automation capabilities, ServiceNow empowers organizations to:

  • Gain real-time visibility into hybrid and multi-cloud environments.

  • Automate asset discovery, configuration management, and dependency mapping.

  • Streamline TLS certificate lifecycle management, from issuance to renewal.

  • Centrally manage firewall policies and ensure consistent security across the infrastructure.

  • Enhance collaboration between IT teams and align operations with business objectives.


In today's age, organizations must adapt to the evolving complexities of IT infrastructure while ensuring robust security and operational efficiency. ServiceNow Discovery emerges as a transformative solution, offering unparalleled visibility and management capabilities across on-premises, cloud, and serverless environments. By harnessing the power of ServiceNow Discovery, organizations can navigate the intricacies of modern infrastructure with confidence, agility, and control.

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