Certified Systems Administrator: This certification equips holders with
the core skill set needed to administrate, configure, and maintain the
ServiceNow platforms, such as reporting, process automation, and data
management. It also teaches the foundational knowledge of the system
needed to pursue other, more specialist ServiceNow certifications.
Certified Application Developer: This certification verifies the holder's
ability to design, deploy, and manage ServiceNow solutions. Skills covered
in this certification include UX design, security and identity management,
and automation.
Certified Implementation Specialist: While the Systems Administrator
certification touches on ServiceNow implementation, this certification goes
further, verifying the knowledge and aptitudes needed to successfully
roll out and optimize a ServiceNow instance. It covers topics from project
planning, to set up and security, through to fine-tuning and performance
Here is a breakdown of the top certifications and MicroCertifications professionals have gained :
What Percentage of Candidates Hold a ServiceNow Certification
65% - Have a Certification
26% - Do not have a Certification
09% - Currently working towards 1st Certification
Top 10 Main Line Certification
1. ServiceNow Certified System Administrator 87%
2. ServiceNow CIS - IT Service Management 38%
3. ServiceNow Certified Application Developer 24%
4. ServiceNow CIS - Discovery 14%
5. ServiceNow CIS - Customer Service Management 10%
6. ServiceNow CIS - Event Management 7%
7. ServiceNow CIS - Human Resources 7%
8. ServiceNow CIS - Service Mapping 6%
9. ServiceNow CIS - Vulnerability Response 4%
10. ServiceNow CIS - Software Asset Management 4%
Top 10 Micro Certification
1. MC - Automated Test Framework 33%
2. MC - Performance Analytics 31%
3. MC - Flow Designer 30%
4. MC - Virtual Agent 26%
5. MC - Service Portal 26%
6. MC - Configure the CMDB 24%
7. MC - Agile and Test Management 22%
8. MC - CMDB Health 21%
9. MC - Predictive Intelligence 21%
10. MC - Integration Hub 20%